# Insights **URL:** https://community.yellow.ai/c/analytics/21.md [Latest](https://community.yellow.ai/latest.md) · [Categories](https://community.yellow.ai/categories.md) · [Tags](https://community.yellow.ai/tags.md) --- ## [About the Insights category](https://community.yellow.ai/t/about-the-insights-category/1628)
**Author:** [@Pratik](https://community.yellow.ai/u/Pratik)\ **Replies:** 1\ **Last updated:** [September 28, 2022, 4:11pm UTC](https://community.yellow.ai/t/about-the-insights-category/1628 "2022-09-28T16:11:22Z")
Analytics that cater to your business needs with dashboards, datasets and so much more! --- ## [Max records in Scheduled Report](https://community.yellow.ai/t/max-records-in-scheduled-report/5465)
**Author:** [@Pigilam\_Chidivilas\_S](https://community.yellow.ai/u/Pigilam_Chidivilas_S)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 6:15am UTC](https://community.yellow.ai/t/max-records-in-scheduled-report/5465 "2025-04-03T06:15:42Z")
Hi Team, Can you please confirm on the max no.of records that can be send in the scheduled reports with custom reports in the insights module. Thank You --- ## [I am facing problems in flow after using quick replies. Can you help in that?](https://community.yellow.ai/t/i-am-facing-problems-in-flow-after-using-quick-replies-can-you-help-in-that/5221)
**Author:** [@Mahesh\_Mahesh](https://community.yellow.ai/u/Mahesh_Mahesh)\ **Replies:** 0\ **Last updated:** [June 10, 2024, 7:24am UTC](https://community.yellow.ai/t/i-am-facing-problems-in-flow-after-using-quick-replies-can-you-help-in-that/5221 "2024-06-10T07:24:10Z")
--- ## [USE of SSH Keys in SFTP Dataops](https://community.yellow.ai/t/use-of-ssh-keys-in-sftp-dataops/5213)
**Author:** [@HermanP](https://community.yellow.ai/u/HermanP)\ **Replies:** 0\ **Last updated:** [June 6, 2024, 10:31am UTC](https://community.yellow.ai/t/use-of-ssh-keys-in-sftp-dataops/5213 "2024-06-06T10:31:14Z")
Is there a way to use SSH keys on the dataops SFTP option, instead of the User Id/Password. Our security requires the use off SSH Keys --- ## [How to get report of user inactivity events](https://community.yellow.ai/t/how-to-get-report-of-user-inactivity-events/4261)
**Author:** [@RamachandraReddy](https://community.yellow.ai/u/RamachandraReddy)\ **Replies:** 10\ **Last updated:** [April 21, 2024, 10:40am UTC](https://community.yellow.ai/t/how-to-get-report-of-user-inactivity-events/4261 "2024-04-21T10:40:31Z")
Our customer wants to know how many times the user inactivity event is triggered but we could not find that information. We would also want to know how many times an Intent is triggered as a part of the prediction. curr… --- ## [User Engagement UID values](https://community.yellow.ai/t/user-engagement-uid-values/5008)
**Author:** [@Sharath\_Chandra](https://community.yellow.ai/u/Sharath_Chandra)\ **Replies:** 0\ **Last updated:** [March 11, 2024, 3:31am UTC](https://community.yellow.ai/t/user-engagement-uid-values/5008 "2024-03-11T03:31:05Z")
In the UID column of user engagement table, the expectation is to have the person’s whatsapp number being populated. but there are values that are “null”, less than 12 digits and greater than 12 digits (phone number is 1… --- ## [Can we show some kind of Power BI Graphs like Bar Graphs, Line Graphs, Pie charts, etc in the conversation using \[yellow.ai\](http://yellow.ai/) platform only?](https://community.yellow.ai/t/can-we-show-some-kind-of-power-bi-graphs-like-bar-graphs-line-graphs-pie-charts-etc-in-the-conversation-using-yellow-ai-http-yellow-ai-platform-only/4999)
**Author:** [@Sagar](https://community.yellow.ai/u/Sagar)\ **Replies:** 1\ **Last updated:** [March 7, 2024, 6:50am UTC](https://community.yellow.ai/t/can-we-show-some-kind-of-power-bi-graphs-like-bar-graphs-line-graphs-pie-charts-etc-in-the-conversation-using-yellow-ai-http-yellow-ai-platform-only/4999 "2024-03-07T06:50:42Z")
Can we show some kind of Power BI Graphs like Bar Graphs, Line Graphs, Pie charts, etc in the conversation using yellow.ai platform only? --- ## [While importing multiple folders are creating](https://community.yellow.ai/t/while-importing-multiple-folders-are-creating/4887)
**Author:** [@Yash\_Gaikwad](https://community.yellow.ai/u/Yash_Gaikwad)\ **Replies:** 1\ **Last updated:** [February 29, 2024, 6:01am UTC](https://community.yellow.ai/t/while-importing-multiple-folders-are-creating/4887 "2024-02-29T06:01:01Z")
while I am importing data on daily bases through SFTP, I am getting multiple folder in one master table so I want on static path for integration that data to another platform Seamlessly. --- ## [How we can create stacked barchart](https://community.yellow.ai/t/how-we-can-create-stacked-barchart/4888)
**Author:** [@Abdullah\_Zuhud](https://community.yellow.ai/u/Abdullah_Zuhud)\ **Replies:** 1\ **Last updated:** [February 28, 2024, 12:53pm UTC](https://community.yellow.ai/t/how-we-can-create-stacked-barchart/4888 "2024-02-28T12:53:33Z")
how we can create stacked barchart in our platform? Data set is in different table. e.g. : User Engagement Event, Message Event Custom Table (missed Chats) --- ## [Data Operation Queries](https://community.yellow.ai/t/data-operation-queries/4979)
**Author:** [@Abdullah\_Zuhud](https://community.yellow.ai/u/Abdullah_Zuhud)\ **Replies:** 1\ **Last updated:** [February 27, 2024, 11:22am UTC](https://community.yellow.ai/t/data-operation-queries/4979 "2024-02-27T11:22:16Z")
i have question, w.r.t. Data Operation. Since this feature is available is only last year i think. Can we get the data early 2022 using Data Operation? if not how can we get it? What is the oldest date data that we ca… --- ## [Need the API for Fetching the Region with IP - SSFB](https://community.yellow.ai/t/need-the-api-for-fetching-the-region-with-ip-ssfb/4957)
**Author:** [@Harikrishnan\_T](https://community.yellow.ai/u/Harikrishnan_T)\ **Replies:** 0\ **Last updated:** [February 9, 2024, 8:20am UTC](https://community.yellow.ai/t/need-the-api-for-fetching-the-region-with-ip-ssfb/4957 "2024-02-09T08:20:05Z")
The customer needs a custom report where we need to show the number of active requests came from different regions in India. As we are already have the functionality to show the region in the metrics section, we would ne… --- ## [When will the user session be considered as 1 session?](https://community.yellow.ai/t/when-will-the-user-session-be-considered-as-1-session/4841)
**Author:** [@Samyuktha\_G](https://community.yellow.ai/u/Samyuktha_G)\ **Replies:** 1\ **Last updated:** [December 21, 2023, 10:44am UTC](https://community.yellow.ai/t/when-will-the-user-session-be-considered-as-1-session/4841 "2023-12-21T10:44:52Z")
One of our clients had a query. If the user is inactive and doesn’t close the page. Will that particular session be closed? Is there any timeout for the same to calculate. (Or) If the user keeps the tab open for the en… --- ## [UTM Tracking for Web & App Bots](https://community.yellow.ai/t/utm-tracking-for-web-app-bots/3509)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 4\ **Last updated:** [December 6, 2023, 5:19am UTC](https://community.yellow.ai/t/utm-tracking-for-web-app-bots/3509 "2023-12-06T05:19:42Z")
If the Yellow’s chatbot is on a website. Client places advertisements with links to be redirected to web bot in multiple ad platforms like FB ad, IG ad etc. - need to capture the traffic from different ad platforms.So wi… --- ## [On some days sessions are lower than users. How is that possible?](https://community.yellow.ai/t/on-some-days-sessions-are-lower-than-users-how-is-that-possible/4709)
**Author:** [@Srinivas](https://community.yellow.ai/u/Srinivas)\ **Replies:** 0\ **Last updated:** [October 16, 2023, 5:09am UTC](https://community.yellow.ai/t/on-some-days-sessions-are-lower-than-users-how-is-that-possible/4709 "2023-10-16T05:09:38Z")
How can the sessions be less than users? --- ## [How to check most triggered intents](https://community.yellow.ai/t/how-to-check-most-triggered-intents/4419)
**Author:** [@Srinivas](https://community.yellow.ai/u/Srinivas)\ **Replies:** 7\ **Last updated:** [August 24, 2023, 6:50am UTC](https://community.yellow.ai/t/how-to-check-most-triggered-intents/4419 "2023-08-24T06:50:17Z")
I’m looking for some data about which of our intents get triggered the most. Is that something available within the system? If so, where should I look for it? --- ## [How can we push data to analytics table on Cloud](https://community.yellow.ai/t/how-can-we-push-data-to-analytics-table-on-cloud/4530)
**Author:** [@AmanKumar](https://community.yellow.ai/u/AmanKumar)\ **Replies:** 1\ **Last updated:** [August 16, 2023, 6:59am UTC](https://community.yellow.ai/t/how-can-we-push-data-to-analytics-table-on-cloud/4530 "2023-08-16T06:59:33Z")
We have requirement to create custom reports in insights for that i am trying to push some data to analytics table using analytics node but data is not getting reflected in analytics table. If anyone has work on this ea… --- ## [Ticket Report Genrated-Time mismatch-Analytics](https://community.yellow.ai/t/ticket-report-genrated-time-mismatch-analytics/4534)
**Author:** [@Tushar\_Bijalwan](https://community.yellow.ai/u/Tushar_Bijalwan)\ **Replies:** 1\ **Last updated:** [August 16, 2023, 6:54am UTC](https://community.yellow.ai/t/ticket-report-genrated-time-mismatch-analytics/4534 "2023-08-16T06:54:04Z")
Hey, Can anyone tell me if the report is downloaded at Global time, but at platform time is set in IST format then will be there the variance between the time assigned ticket to agents of the report example: Ticket a… --- ## [Please confirm the trackable metrics from the platform](https://community.yellow.ai/t/please-confirm-the-trackable-metrics-from-the-platform/4537)
**Author:** [@Shubham\_Raja](https://community.yellow.ai/u/Shubham_Raja)\ **Replies:** 0\ **Last updated:** [August 8, 2023, 12:45pm UTC](https://community.yellow.ai/t/please-confirm-the-trackable-metrics-from-the-platform/4537 "2023-08-08T12:45:15Z")
Please refer to the above flow for a WhatsApp campaign, can we track the below analytics out of the box and display them directly as a dashboard using data explorer? Sent Delivered Rates Open / Read Rate Click of Un… --- ## [Not getting Chat Transcript URL](https://community.yellow.ai/t/not-getting-chat-transcript-url/4512)
**Author:** [@Sneha](https://community.yellow.ai/u/Sneha)\ **Replies:** 1\ **Last updated:** [August 2, 2023, 6:27am UTC](https://community.yellow.ai/t/not-getting-chat-transcript-url/4512 "2023-08-02T06:27:39Z")
The client is downloading the report from user engagement but not getting the chat transcript URL. steps- Insights–\> Data Explorer–\> User engagement events–\> Actions–\> Download as CSV --- ## [Data Export to GCP](https://community.yellow.ai/t/data-export-to-gcp/4454)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 1\ **Last updated:** [August 2, 2023, 6:18am UTC](https://community.yellow.ai/t/data-export-to-gcp/4454 "2023-08-02T06:18:15Z")
Under Insights \> Data Exports, there is an option to define Amazon S3, Azure Blob and SFTP server as a location. So can it have GCP (Google cloud) or are there any specific APIs to pull this data ? --- ## [New Users and Returning Users Conditions](https://community.yellow.ai/t/new-users-and-returning-users-conditions/2927)
**Author:** [@Hasan\_Nabil](https://community.yellow.ai/u/Hasan_Nabil)\ **Replies:** 2\ **Last updated:** [July 11, 2023, 9:38am UTC](https://community.yellow.ai/t/new-users-and-returning-users-conditions/2927 "2023-07-11T09:38:18Z")
I have a doubt here. if a user has interacted with bot maybe 1 year ago and this user come to the bot again, is this user is returning user? may I know what are the conditions for Returning Users and New Users? Thank yo… --- ## [Can we get unidentified utterance report from cloud platform similar to app?](https://community.yellow.ai/t/can-we-get-unidentified-utterance-report-from-cloud-platform-similar-to-app/3438)
**Author:** [@B\_Madhuri\_Vishwanath](https://community.yellow.ai/u/B_Madhuri_Vishwanath)\ **Replies:** 4\ **Last updated:** [June 19, 2023, 1:36pm UTC](https://community.yellow.ai/t/can-we-get-unidentified-utterance-report-from-cloud-platform-similar-to-app/3438 "2023-06-19T13:36:59Z")
On app under growth section there is an option to download the BOT unidentified utterances, similarly, can we download the utterance report on cloud? CC @Kaushik\_Natarajan @Kshitiz\_Gupta @Mounika\_Reddy --- ## [Data OPS result for Chat Ticket](https://community.yellow.ai/t/data-ops-result-for-chat-ticket/4336)
**Author:** [@Hasan\_Nabil](https://community.yellow.ai/u/Hasan_Nabil)\ **Replies:** 0\ **Last updated:** [June 7, 2023, 4:23am UTC](https://community.yellow.ai/t/data-ops-result-for-chat-ticket/4336 "2023-06-07T04:23:15Z")
is there any example file for chat ticket json file from Data Ops? need to know how the json file looks like. Or if the data is null will the json key still there? --- ## [Data Ops SFTP using SSH Key](https://community.yellow.ai/t/data-ops-sftp-using-ssh-key/4335)
**Author:** [@Hasan\_Nabil](https://community.yellow.ai/u/Hasan_Nabil)\ **Replies:** 0\ **Last updated:** [June 7, 2023, 4:21am UTC](https://community.yellow.ai/t/data-ops-sftp-using-ssh-key/4335 "2023-06-07T04:21:16Z")
Hi Team, do we able to use the SSH key for Data Ops feature? because what can I see in the UI is only using the username and password. --- ## [Unidentified Utterances Categorisation](https://community.yellow.ai/t/unidentified-utterances-categorisation/4209)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 2\ **Last updated:** [May 11, 2023, 5:36am UTC](https://community.yellow.ai/t/unidentified-utterances-categorisation/4209 "2023-05-11T05:36:43Z")
Is there a way to check the Top unidentified utterances in the Insights module ? Also is there a possibility of auto-segmentation of these unidentified utterances into the relevant segments for analysis ? Like let’s say… --- ## [Bot accuracy based on language](https://community.yellow.ai/t/bot-accuracy-based-on-language/4181)
**Author:** [@Srinivas](https://community.yellow.ai/u/Srinivas)\ **Replies:** 8\ **Last updated:** [May 9, 2023, 7:59am UTC](https://community.yellow.ai/t/bot-accuracy-based-on-language/4181 "2023-05-09T07:59:31Z")
Can we achieve this - language specific versions of the statistics on the main overview page. E.g. I assume the bot accuracy score on the overview page is an overall score for all languages - I would like to be able to … --- ## [Bot Loads for Page](https://community.yellow.ai/t/bot-loads-for-page/4129)
**Author:** [@Xaif](https://community.yellow.ai/u/Xaif)\ **Replies:** 1\ **Last updated:** [April 25, 2023, 10:29am UTC](https://community.yellow.ai/t/bot-loads-for-page/4129 "2023-04-25T10:29:23Z")
Is there a way I can check bot loads for different pages on my website? --- ## [Capturing Text Of Quick Reply](https://community.yellow.ai/t/capturing-text-of-quick-reply/4072)
**Author:** [@ShreyasMahajan](https://community.yellow.ai/u/ShreyasMahajan)\ **Replies:** 7\ **Last updated:** [April 14, 2023, 11:03am UTC](https://community.yellow.ai/t/capturing-text-of-quick-reply/4072 "2023-04-14T11:03:39Z")
Is it possible to capture the text of the quick reply button when clicked on it ? Is there any specific event for it ? --- ## [Custom Dashboard Build](https://community.yellow.ai/t/custom-dashboard-build/4035)
**Author:** [@Rijo\_Jacob](https://community.yellow.ai/u/Rijo_Jacob)\ **Replies:** 6\ **Last updated:** [April 12, 2023, 5:37am UTC](https://community.yellow.ai/t/custom-dashboard-build/4035 "2023-04-12T05:37:36Z")
Client has the below requirement There are 3 categories of flow a user can enter in the bot. Analytics needed Total Chats in each flow Satisfaction score Number of Chats answered by Bot Number of Chats transferred to … --- ## [User Activity Tracing on Website](https://community.yellow.ai/t/user-activity-tracing-on-website/4057)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 0\ **Last updated:** [April 10, 2023, 5:47am UTC](https://community.yellow.ai/t/user-activity-tracing-on-website/4057 "2023-04-10T05:47:15Z")
Can we trace the activity of the user on the website, like know on what pages they are on? If Yes, Is it possible trace it at each individual level or only the total count level analytics is possible ? Also, can the cha… [Next page](https://community.yellow.ai/c/analytics/21.md?page=1)