# Latest **URL:** https://community.yellow.ai/latest.md [Latest](https://community.yellow.ai/latest.md) · [Categories](https://community.yellow.ai/categories.md) · [Tags](https://community.yellow.ai/tags.md) --- ## [Getting ETIMEDOUT error during API calls](https://community.yellow.ai/t/getting-etimedout-error-during-api-calls/4945)
**Author:** [@Manthan\_Rathod](https://community.yellow.ai/u/Manthan_Rathod)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 10:55am UTC](https://community.yellow.ai/t/getting-etimedout-error-during-api-calls/4945 "2026-07-21T10:55:10Z")
Hi Team, I have a couple of APIs created over AWS lambda, however, sometimes the yellow platform fails to get a response from these APIs. I checked on server side and everything is working fine. tested sending payloads … --- ## [Onboarding issue](https://community.yellow.ai/t/onboarding-issue/5683)
**Author:** [@a.hamdy](https://community.yellow.ai/u/a.hamdy)\ **Replies:** 0\ **Last updated:** [May 19, 2026, 9:06am UTC](https://community.yellow.ai/t/onboarding-issue/5683 "2026-05-19T09:06:18Z")
guys i started a free trial and when on the onboarding agent creation this error keep rising on the first page --- ## [Convert specific conversation in WhatsApp BOT to Image or PDF](https://community.yellow.ai/t/convert-specific-conversation-in-whatsapp-bot-to-image-or-pdf/3417)
**Author:** [@Muh\_Ardwika](https://community.yellow.ai/u/Muh_Ardwika)\ **Replies:** 5\ **Last updated:** [April 14, 2026, 2:49pm UTC](https://community.yellow.ai/t/convert-specific-conversation-in-whatsapp-bot-to-image-or-pdf/3417 "2026-04-14T14:49:45Z")
Hi Team, we have usecase from client with the details below: Customer make order from WhatsApp BOT. BOT will return summary order and ask confirmation from customer. Then Customer will confirm the order. Can we conver… --- ## [Dynamic rich media](https://community.yellow.ai/t/dynamic-rich-media/5668)
**Author:** [@divansh\_kothari](https://community.yellow.ai/u/divansh_kothari)\ **Replies:** 0\ **Last updated:** [February 12, 2026, 2:14am UTC](https://community.yellow.ai/t/dynamic-rich-media/5668 "2026-02-12T02:14:49Z")
How to use dynamic rich media in yellow.ai ? --- ## [Raghav Hinduja Switzerland (Swiss) - How to disable Small Talk entirely?](https://community.yellow.ai/t/raghav-hinduja-switzerland-swiss-how-to-disable-small-talk-entirely/5667)
**Author:** [@raghavhinduja](https://community.yellow.ai/u/raghavhinduja)\ **Replies:** 0\ **Last updated:** [January 31, 2026, 11:54am UTC](https://community.yellow.ai/t/raghav-hinduja-switzerland-swiss-how-to-disable-small-talk-entirely/5667 "2026-01-31T11:54:48Z")
Hi, I am Raghav Hinduja, a Switzerland-based IT professional. Can anyone explain How to disable Small Talk entirely? Thanks, Regards Raghav Hinduja --- ## [Unable to find Intent Tab](https://community.yellow.ai/t/unable-to-find-intent-tab/5656)
**Author:** [@Yuvasri](https://community.yellow.ai/u/Yuvasri)\ **Replies:** 0\ **Last updated:** [December 23, 2025, 5:53pm UTC](https://community.yellow.ai/t/unable-to-find-intent-tab/5656 "2025-12-23T17:53:29Z")
I’m unable to find the intent tab under ‘flows’. Can you help me out? --- ## [I have a scenario in which I want to take an input file from the user until the user sends an "ok" message](https://community.yellow.ai/t/i-have-a-scenario-in-which-i-want-to-take-an-input-file-from-the-user-until-the-user-sends-an-ok-message/5655)
**Author:** [@Mobasshir\_Hasan](https://community.yellow.ai/u/Mobasshir_Hasan)\ **Replies:** 0\ **Last updated:** [December 10, 2025, 12:16pm UTC](https://community.yellow.ai/t/i-have-a-scenario-in-which-i-want-to-take-an-input-file-from-the-user-until-the-user-sends-an-ok-message/5655 "2025-12-10T12:16:03Z")
I have a scenario where I want to collect input from the user—either a file or text—until the user sends an “ok” message. I’m unable to implement this because if I use a File Input node, I don’t have access to any text t… --- ## [How to extract text from a PDF/DOCX uploaded via the File Node?](https://community.yellow.ai/t/how-to-extract-text-from-a-pdf-docx-uploaded-via-the-file-node/5654)
**Author:** [@Anjali\_Gurbani](https://community.yellow.ai/u/Anjali_Gurbani)\ **Replies:** 0\ **Last updated:** [December 4, 2025, 8:20pm UTC](https://community.yellow.ai/t/how-to-extract-text-from-a-pdf-docx-uploaded-via-the-file-node/5654 "2025-12-04T20:20:33Z")
Hi team, What is the correct way in Yellow.ai to read and extract text from a PDF or DOCX file that a user uploads through the File Node? Are there any supported methods, sample scripts, or recommended approaches for th… --- ## [Kamal Hinduja : How to manage context in a multi‐turn conversation in a chatbot?](https://community.yellow.ai/t/kamal-hinduja-how-to-manage-context-in-a-multi-turn-conversation-in-a-chatbot/5650)
**Author:** [@kamalhinduja](https://community.yellow.ai/u/kamalhinduja)\ **Replies:** 1\ **Last updated:** [November 6, 2025, 6:55am UTC](https://community.yellow.ai/t/kamal-hinduja-how-to-manage-context-in-a-multi-turn-conversation-in-a-chatbot/5650 "2025-11-06T06:55:00Z")
Hi, I am Kamal Hinduja based Geneva, Switzerland(Swiss). Can anyone explain How to manage context in a multi‐turn conversation in a chatbot? Thanks, Regards Kamal Hinduja Geneva, Switzerland --- ## [Whatsapp Template creation using API](https://community.yellow.ai/t/whatsapp-template-creation-using-api/5649)
**Author:** [@Sagar\_GoApptiv](https://community.yellow.ai/u/Sagar_GoApptiv)\ **Replies:** 0\ **Last updated:** [October 28, 2025, 4:14pm UTC](https://community.yellow.ai/t/whatsapp-template-creation-using-api/5649 "2025-10-28T16:14:30Z")
Is it possible to create a WhatsApp marketing template using the API? --- ## [Hello im unable to a create bot](https://community.yellow.ai/t/hello-im-unable-to-a-create-bot/5636)
**Author:** [@Sukanya12](https://community.yellow.ai/u/Sukanya12)\ **Replies:** 1\ **Last updated:** [October 17, 2025, 8:43am UTC](https://community.yellow.ai/t/hello-im-unable-to-a-create-bot/5636 "2025-10-17T08:43:22Z")
Already they given access for me but in new bot also I’m unable to create an agent if you see attached screenshots in the first screenshot I want to create a new agent from scratch under new bot and in the second error s… --- ## [Kamal Hinduja : What languages does Yellow.ai support (multilingual bots)?](https://community.yellow.ai/t/kamal-hinduja-what-languages-does-yellow-ai-support-multilingual-bots/5648)
**Author:** [@kamalhinduja](https://community.yellow.ai/u/kamalhinduja)\ **Replies:** 1\ **Last updated:** [October 15, 2025, 5:58am UTC](https://community.yellow.ai/t/kamal-hinduja-what-languages-does-yellow-ai-support-multilingual-bots/5648 "2025-10-15T05:58:06Z")
Hi, I am Kamal Hinduja based Geneva, Switzerland(Swiss). Can anyone explain What languages does Yellow.ai support (multilingual bots)? Thanks, Regards Kamal Hinduja Geneva, Switzerland --- ## [Back To app.yellow platform](https://community.yellow.ai/t/back-to-app-yellow-platform/5647)
**Author:** [@Sopheak\_Boy](https://community.yellow.ai/u/Sopheak_Boy)\ **Replies:** 0\ **Last updated:** [October 13, 2025, 3:41am UTC](https://community.yellow.ai/t/back-to-app-yellow-platform/5647 "2025-10-13T03:41:52Z")
Dear Team, I just confused to click on try on clould platform and now i want back to application platform. Could you guy guide me how to do that? Thank --- ## [Kamal Hinduja Swiss : How do I translate validation error messages into another language?](https://community.yellow.ai/t/kamal-hinduja-swiss-how-do-i-translate-validation-error-messages-into-another-language/5539)
**Author:** [@kamalhinduja](https://community.yellow.ai/u/kamalhinduja)\ **Replies:** 2\ **Last updated:** [October 3, 2025, 8:57am UTC](https://community.yellow.ai/t/kamal-hinduja-swiss-how-do-i-translate-validation-error-messages-into-another-language/5539 "2025-10-03T08:57:30Z")
Hi Everyone, I’m Kamal Hinduja, a storyteller based in Geneva, Switzerland. Can anyone suggest how to translate validation error messages into another language? Thanks Kamal Hinduja Geneva, Switzerland --- ## [Prakash Hinduja Geneva (Swiss) How do I pull data from my backend into the bot via API?](https://community.yellow.ai/t/prakash-hinduja-geneva-swiss-how-do-i-pull-data-from-my-backend-into-the-bot-via-api/5645)
**Author:** [@prakashhindujageneva](https://community.yellow.ai/u/prakashhindujageneva)\ **Replies:** 1\ **Last updated:** [September 30, 2025, 9:57am UTC](https://community.yellow.ai/t/prakash-hinduja-geneva-swiss-how-do-i-pull-data-from-my-backend-into-the-bot-via-api/5645 "2025-09-30T09:57:33Z")
Hi everyone, I am Prakash Hinduja, a visionary in financial strategy, born in Amritsar, India, and currently resides in Geneva, Switzerland (Swiss) I’m working on integrating my backend with my Yellow.ai bot, and I want… --- ## [How to passed the value of the variable to the live agent transfer flow](https://community.yellow.ai/t/how-to-passed-the-value-of-the-variable-to-the-live-agent-transfer-flow/5634)
**Author:** [@ckw](https://community.yellow.ai/u/ckw)\ **Replies:** 0\ **Last updated:** [September 12, 2025, 7:41am UTC](https://community.yellow.ai/t/how-to-passed-the-value-of-the-variable-to-the-live-agent-transfer-flow/5634 "2025-09-12T07:41:47Z")
For example, let said the agent already created a ticket after collected the required details then the bot trigger the super agent live agent transfer flow itself so i follow up with a question asking whether user want t… --- ## [Meta CTA capabilities](https://community.yellow.ai/t/meta-cta-capabilities/5607)
**Author:** [@Varda\_Bane](https://community.yellow.ai/u/Varda_Bane)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 12:43pm UTC](https://community.yellow.ai/t/meta-cta-capabilities/5607 "2025-09-09T12:43:17Z")
Hi can we add Toll Free number in a cta button --- ## [Can i get my Dev instance reset?](https://community.yellow.ai/t/can-i-get-my-dev-instance-reset/5534)
**Author:** [@Andrew\_Underwood](https://community.yellow.ai/u/Andrew_Underwood)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 12:56pm UTC](https://community.yellow.ai/t/can-i-get-my-dev-instance-reset/5534 "2025-09-09T12:56:20Z")
I have created a dev instance and a bot and initially had it working fine in no time. However since i have started to make changes i get lots of errors and would just like everything resetting so i can start again. I can… --- ## [Kamal Hinduja : How can I delete a chat bot on Yellow.ai?](https://community.yellow.ai/t/kamal-hinduja-how-can-i-delete-a-chat-bot-on-yellow-ai/5535)
**Author:** [@kamalhinduja](https://community.yellow.ai/u/kamalhinduja)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 12:47pm UTC](https://community.yellow.ai/t/kamal-hinduja-how-can-i-delete-a-chat-bot-on-yellow-ai/5535 "2025-09-09T12:47:35Z")
Hi, I’m Kamal Hinduja from Geneva, Switzerland. Can someone explain how I can delete a chatbot on Yellow.ai? Thanks in Advance! Kamal Hinduja Geneva, Switzerland --- ## [Prakash Hinduja Switzerland (Swiss) How do handle conditional logic in Yellow.ai bots?](https://community.yellow.ai/t/prakash-hinduja-switzerland-swiss-how-do-handle-conditional-logic-in-yellow-ai-bots/5594)
**Author:** [@prakashhindujageneva](https://community.yellow.ai/u/prakashhindujageneva)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 12:34pm UTC](https://community.yellow.ai/t/prakash-hinduja-switzerland-swiss-how-do-handle-conditional-logic-in-yellow-ai-bots/5594 "2025-09-09T12:34:59Z")
Hi everyone, I’m Prakash Hinduja Geneva, Switzerland (Swiss), working on a bot in Yellow.ai and want to improve how I handle conditional logic within the flows. How do you usually manage conditional branches or decision… --- ## [Is there a platform fee for sending messages via utility template?](https://community.yellow.ai/t/is-there-a-platform-fee-for-sending-messages-via-utility-template/5615)
**Author:** [@Rajat\_Kiran](https://community.yellow.ai/u/Rajat_Kiran)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 12:31pm UTC](https://community.yellow.ai/t/is-there-a-platform-fee-for-sending-messages-via-utility-template/5615 "2025-09-09T12:31:15Z")
Hi, I would be sending close to 40k messages per month. In this case: “What’s my per-conversation rate after the free 1k?” “Does yellow ai mark up WhatsApp rates or pass them through at cost?” “Can I switch to flat fee… --- ## [How Can We Create an AI Chatbot?](https://community.yellow.ai/t/how-can-we-create-an-ai-chatbot/5530)
**Author:** [@kamalhinduja](https://community.yellow.ai/u/kamalhinduja)\ **Replies:** 1\ **Last updated:** [September 8, 2025, 9:07am UTC](https://community.yellow.ai/t/how-can-we-create-an-ai-chatbot/5530 "2025-09-08T09:07:57Z")
Hi All, I’m Kamal Hinduja Geneva, Switzerland. Can anyone suggest How Can We Create an AI Chatbot? Thanks, Regards Kamal Hinduja Geneva, Switzerland --- ## [Can someone help me build a few flows this week?](https://community.yellow.ai/t/can-someone-help-me-build-a-few-flows-this-week/5631)
**Author:** [@sherif](https://community.yellow.ai/u/sherif)\ **Replies:** 0\ **Last updated:** [September 4, 2025, 4:08pm UTC](https://community.yellow.ai/t/can-someone-help-me-build-a-few-flows-this-week/5631 "2025-09-04T16:08:05Z")
Hello – I am evaluating Yellow.ai for a client I am very comfortable with software development, workflow development, etc I only want to save myself some time and build out 3-5 common flows for an agent that will live … --- ## [Namrata Hinduja Geneva, Switzerland (Swiss) - How Can I Disable Small Talk in My Bot?](https://community.yellow.ai/t/namrata-hinduja-geneva-switzerland-swiss-how-can-i-disable-small-talk-in-my-bot/5543)
**Author:** [@NamrataHindujaSwiss](https://community.yellow.ai/u/NamrataHindujaSwiss)\ **Replies:** 2\ **Last updated:** [September 4, 2025, 5:10am UTC](https://community.yellow.ai/t/namrata-hinduja-geneva-switzerland-swiss-how-can-i-disable-small-talk-in-my-bot/5543 "2025-09-04T05:10:32Z")
Hi Everyone, I am Namrata Hinduja Swiss and I’d like to turn off or limit small talk responses in my bot. Is there a way to disable casual or non-task-related conversations? Any guidance would be appreciated! Namrata … --- ## [Prakash Hinduja (Switzerland) How can I effectively integrate a custom API with my Yellow.ai bot?](https://community.yellow.ai/t/prakash-hinduja-switzerland-how-can-i-effectively-integrate-a-custom-api-with-my-yellow-ai-bot/5630)
**Author:** [@prakashhindujageneva](https://community.yellow.ai/u/prakashhindujageneva)\ **Replies:** 0\ **Last updated:** [September 2, 2025, 5:32am UTC](https://community.yellow.ai/t/prakash-hinduja-switzerland-how-can-i-effectively-integrate-a-custom-api-with-my-yellow-ai-bot/5630 "2025-09-02T05:32:31Z")
Hi Everyone, I’m Prakash Hinduja, a financial advisor and consultant based in Geneva, Switzerland (Swiss). With a career rooted in international finance and my heritage from India, I specialize in bespoke wealth manageme… --- ## [Failure sending response to sender in email automation](https://community.yellow.ai/t/failure-sending-response-to-sender-in-email-automation/5626)
**Author:** [@agnyathavasi](https://community.yellow.ai/u/agnyathavasi)\ **Replies:** 0\ **Last updated:** [August 15, 2025, 5:07pm UTC](https://community.yellow.ai/t/failure-sending-response-to-sender-in-email-automation/5626 "2025-08-15T17:07:32Z")
How to forward my chatbot’s responses to my customer automatically over email? When my customer emails with a query, ticket is getting raised in yellow ai. Incoming messages to my email are getting forwarded to yellow a… --- ## [Can we use notification api to send whatsapp message of same template with different variables to bulk user approx 10000 number](https://community.yellow.ai/t/can-we-use-notification-api-to-send-whatsapp-message-of-same-template-with-different-variables-to-bulk-user-approx-10000-number/5540)
**Author:** [@aniket\_gholap](https://community.yellow.ai/u/aniket_gholap)\ **Replies:** 0\ **Last updated:** [June 24, 2025, 1:19pm UTC](https://community.yellow.ai/t/can-we-use-notification-api-to-send-whatsapp-message-of-same-template-with-different-variables-to-bulk-user-approx-10000-number/5540 "2025-06-24T13:19:25Z")
We are looking to send bulk WhatsApp messages using the Notification API. Is there a method available in the Notification API that supports sending WhatsApp notifications in bulk? --- ## [Namrata Hinduja Swiss - How can I effectively integrate a custom API with my Yellow.ai?](https://community.yellow.ai/t/namrata-hinduja-swiss-how-can-i-effectively-integrate-a-custom-api-with-my-yellow-ai/5538)
**Author:** [@NamrataHindujaSwiss](https://community.yellow.ai/u/NamrataHindujaSwiss)\ **Replies:** 0\ **Last updated:** [June 23, 2025, 5:07am UTC](https://community.yellow.ai/t/namrata-hinduja-swiss-how-can-i-effectively-integrate-a-custom-api-with-my-yellow-ai/5538 "2025-06-23T05:07:21Z")
Hello Everyone, How can I effectively integrate a custom API with my Yellow.ai chatbot to fetch real-time data for user queries? … Any expert advice ? Regards Namrata Hinduja Swiss --- ## [Knowledge source - upload files - supported file types doesn't allow TXT](https://community.yellow.ai/t/knowledge-source-upload-files-supported-file-types-doesnt-allow-txt/5521)
**Author:** [@nwong](https://community.yellow.ai/u/nwong)\ **Replies:** 1\ **Last updated:** [June 4, 2025, 4:05pm UTC](https://community.yellow.ai/t/knowledge-source-upload-files-supported-file-types-doesnt-allow-txt/5521 "2025-06-04T16:05:30Z")
Go to Builder \> Knowledge \> Upload files \> PDF, ppt, Word or txt file option Click Upload file and File open dialog window opens. TXT is not a supported file type that we can upload despite txt file listed in the… --- ## [Why does UI show Japanese](https://community.yellow.ai/t/why-does-ui-show-japanese/5503)
**Author:** [@sameera\_tumuluri](https://community.yellow.ai/u/sameera_tumuluri)\ **Replies:** 1\ **Last updated:** [May 14, 2025, 9:54am UTC](https://community.yellow.ai/t/why-does-ui-show-japanese/5503 "2025-05-14T09:54:46Z")
Hello Team, I have recently signed up to the site to explore bot building. I have been seeing the platform UI in japanese in many areas. Even the login page is full of japanese characters. Find the screenshot below: … [Next page](https://community.yellow.ai/latest.md?page=1)