Sometimes when I write something in the chat the bot doesn’t trigger the required flow, instead, it triggers some other journey or does not trigger anything.
You can try the following steps to resolve this problem:
- Check bot training
Even if we directly trigger from the welcome journey then also the bot should be trained with at least two intents. After training the bot will start responding
- Check the confidence of utterances
Use the “Tools” section and in Try your bot enter the text you were typing in the chat and see for which intent it is triggering