Do we have an option to show the audio file in a play format on WA?

This is the format we want to achieve on cloud platform.

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Just to clarify:-

Are you referring to how agents receive these audio files sent by end users on WhatsApp?

Who sends the audio message here, the bot or the user?

Yeah Gautham!
Here the bot is sending the audio file.

Sending audio files mentioned in the ss is not possible as a part of the bot message or template notification.
however, you can have have the video with voice over and send that across as a workaround.

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