Do we have an option to show the audio file in a play format on WA?

[Pratima_Chaturvedi]

This is the format we want to achieve on cloud platform.

[gautham (Gautham Menon)]

Just to clarify:-

Are you referring to how agents receive these audio files sent by end users on WhatsApp?

Who sends the audio message here, the bot or the user?

[Pratima_Chaturvedi]

Yeah Gautham!
Here the bot is sending the audio file.

[Dimple_Mehta]

Sending audio files mentioned in the ss is not possible as a part of the bot message or template notification.
however, you can have have the video with voice over and send that across as a workaround.