# Issue viewing 'Unidentified Utterances'

**URL:** <https://community.yellow.ai/t/issue-viewing-unidentified-utterances/1092>\
**Category:** Studio\
**Tags:** nlp\
**Created:** [March 2, 2021, 4:51am UTC](https://community.yellow.ai/t/issue-viewing-unidentified-utterances/1092 "2021-03-02T04:51:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gagan.mangla](https://avatars.discourse-cdn.com/v4/letter/g/f0a364/32.png) [@gagan.mangla](https://community.yellow.ai/u/gagan.mangla)\
**Post date:** [March 2, 2021, 4:51am UTC](https://community.yellow.ai/t/issue-viewing-unidentified-utterances/1092/1 "2021-03-02T04:51:17Z")

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Hi,

I’m trying to access ‘Unidentified Utterances’ data in Yellow Messenger but it is either stuck at analyzing the data or not returning any content.

Can you please suggest how i can view ‘Unidentified Utterances’ data for reporting purposes?

Thanks,  
Gagan

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/yellowmessenger1/original/1X/91b5d9617dba958f4f3ae79e0d5e900a1ef50cd5.png)

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**Author:** ![Pratik](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/pratik/32/69_2.png) [@Pratik](https://community.yellow.ai/u/Pratik)\
**Post date:** [March 2, 2021, 10:17am UTC](https://community.yellow.ai/t/issue-viewing-unidentified-utterances/1092/2 "2021-03-02T10:17:02Z")

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Hey Gagan,  
If it’s taking time to process then you can download the data by clicking on download click beside `Select Week` menu. It’ll download the data in a CSV file which you can use to analyze locally.

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<div class="post-metadata">

**Author:** ![gagan.mangla](https://avatars.discourse-cdn.com/v4/letter/g/f0a364/32.png) [@gagan.mangla](https://community.yellow.ai/u/gagan.mangla)\
**Post date:** [March 2, 2021, 10:03pm UTC](https://community.yellow.ai/t/issue-viewing-unidentified-utterances/1092/3 "2021-03-02T22:03:47Z")

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Hi Pratik,

Thanks for the reply.  
If I download the file there is no data. My question is how we can see data in ‘Unidentified Utterances’?  
I intentionally asked bot questions which I did not have any journey/utterance and was expecting those questions to appear in ‘Unidentified Utterances’.

Gagan

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<div class="post-metadata">

**Author:** ![Pratik](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/pratik/32/69_2.png) [@Pratik](https://community.yellow.ai/u/Pratik)\
**Post date:** [March 3, 2021, 7:05am UTC](https://community.yellow.ai/t/issue-viewing-unidentified-utterances/1092/4 "2021-03-03T07:05:32Z")

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Can you please try these utterances under `Test Your Bot`?

You can find `Tools` button on the top right corner of your screen, after that click on `Test Your Bot` from the top bar. Now you can add utterances under `Test journey prediction model` field.

 ![Screenshot 2021-03-03 at 12.22.48 PM](https://canada1.discourse-cdn.com/flex035/uploads/yellowmessenger1/original/1X/d6301ac12c21381b0b372b05b91b65ba49a9f0ba.png)

You should see something like this. In the response, you need to look for the `intent` and `confidence`. If the confidence is above the threshold which is by default 0.85 (85%) that particular intent will get triggered. In my opinion, even your unidentified utterances are getting misclassified with high confidence, hence it’s not showing up in the `Unidentified Utterances` list.

I hope this helps, in case you want further help you can always reach out to me or schedule a call with me: [Calendly - Pratik Parmar](https://calendly.com/pratik-parmar/office-hours)

Happy Bot Building! 🤖