Hi,
I am currently working on building the automation tests for YM. I am interested to know how the bot responds when its not able to understand the question. Does it show some suggestions to choose from ?
Hi @irtikapoor
You can enable the didYouMean journey from the Studio. This journey gets triggered when a given utterance has lower confidence than the threshold. Suggestions are shown when the user’s utterances are similar in nature to added user expressions in the journey.
Hope this helps!
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