# Re-Open previous chat creates new ticket

**URL:** https://community.yellow.ai/t/re-open-previous-chat-creates-new-ticket/4285
**Category:** Inbox
**Tags:** chats, agents
**Created:** [May 24, 2023, 1:13pm UTC](https://community.yellow.ai/t/re-open-previous-chat-creates-new-ticket/4285 "2023-05-24T13:13:45Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Nihar\_Sandeep\_More](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/nihar_sandeep_more/32/1681_2.png) [@Nihar\_Sandeep\_More](https://community.yellow.ai/u/Nihar_Sandeep_More)
#### Post date: [May 24, 2023, 1:13pm UTC](https://community.yellow.ai/t/re-open-previous-chat-creates-new-ticket/4285/1 "2023-05-24T13:13:45Z")

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When we re-open the previously resolved or closed chat, it opens a new ticket with the same chat context. Can we disable this feature and let the previous ticket itself go into an active state.

Reference:

 ![image (7)](https://canada1.discourse-cdn.com/flex035/uploads/yellowmessenger1/original/2X/0/016f1d90a8cf1cc81506cecbab0f0749314b3962.png)

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### Author: ![Sandeep\_Rajaram](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/sandeep_rajaram/32/1641_2.png) [@Sandeep\_Rajaram](https://community.yellow.ai/u/Sandeep_Rajaram)
#### Post date: [May 26, 2023, 7:05am UTC](https://community.yellow.ai/t/re-open-previous-chat-creates-new-ticket/4285/2 "2023-05-26T07:05:43Z")

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Hey @Nihar_Sandeep_More Unfortunately this is not a setting that we can control. This is the default logic for live chats now.

Can you help me understand how this creates a problem? On what circumstances do we reopen a live chat here?