I have created a staging project where I used the Raise a ticket block. So I have invited an agent (other than me) to chat with the user. But after accepting the invitation, Agent screen will look like this.
Production version of the project is assigned to him rather than Staging. Can anyone please help me with this
It seems like you’ve invited an agent while you were in Live mode. Can you please revoke the agent access, go back to Staging and invite the agent again?
Hey Guhan, I’d love to get on a call and discuss this further. Can you please schedule an office hour call with me using this link? Calendly - Pratik Parmar
It was really nice talking to you during the office hour call. Here are the answers to all of your queries:
Agents are not able to access the Development environment.
In order to access the development environment, you need to give agents developer access as well when you send an invite. I’d recommend revoking all agent’s platform access and inviting them again with developer access then they’ll be able to switch between the live and development mode.
Not able to try the bot on WhatsApp
I tried recreating this issue on my end but it’s working fine. Can you please try invoking the bot using talk to x1637730336177 phrase?
Connect the external app with yellow.ai inbox
If your existing app provides API endpoints then we can definitely integrate yellow.ai with your existing app.
Please feel free to ask any queries in the comments.
Hi @Pratik,
How to get response from “Raise Ticket” , we tried to get response using String,Obj,Array but it didn’t return anything not even null. So can you plz help me with this.
@Pratik As you mentioned I tried but I didn’t get any response from {{{variables.user_ticket}}}. I think the response is not stored in the user_ticket object itself.
Is there any other way to get complete object response from the ticket
@Guhan_RP you can’t print whole object variable in a text message node. You need to access each field one by one using this syntax: {{{variables.variable_name.field_name}}}
The other way around would be to use the cloud function to print the variable in the logs.
@Pratik This {{{variables.variable_name.field_name}}} is used only when we got response as an object from Raise ticket, but I didn’t get any response (not even null) from raise ticket.
Another query , Even after sending the phrase talk to x1637730336177 , bot is not working in my WhatsApp, but working fine in other’s WhatsApp