# "Unable to automatically pop up window prompts."

**URL:** https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024
**Category:** Studio
**Tags:** builder
**Created:** [March 14, 2024, 7:00am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024 "2024-03-14T07:00:17Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![Byron](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/byron/32/3348_2.png) [@Byron](https://community.yellow.ai/u/Byron)
#### Post date: [March 14, 2024, 7:00am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/1 "2024-03-14T07:00:17Z")

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I don’t know why the chatbot can’t automatically pop up the Home page carousel, and there’s no response when clicking the Home button. Can you help me?

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/yellowmessenger1/original/2X/d/d3e122535c722551ec321729d7d3355af584c177.png)  
@akshay_bhat

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### Author: ![akshay\_bhat](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/akshay_bhat/32/1575_2.png) [@akshay\_bhat](https://community.yellow.ai/u/akshay_bhat)
#### Post date: [March 14, 2024, 7:34am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/2 "2024-03-14T07:34:37Z")

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@Byron Configure an intent in start message/node and check once

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### Author: ![Byron](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/byron/32/3348_2.png) [@Byron](https://community.yellow.ai/u/Byron)
#### Post date: [March 14, 2024, 8:22am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/3 "2024-03-14T08:22:58Z")

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“Sorry, it’s still not working. The current issue is that the ‘Carousel’ isn’t automatically displaying, while the text node is displaying normally. The specific situation is as shown in the following image.”

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/yellowmessenger1/original/2X/5/501df1af025d5d4256f4c72bf0cdf7a8ad4ca628.png)

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### Author: ![akshay\_bhat](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/akshay_bhat/32/1575_2.png) [@akshay\_bhat](https://community.yellow.ai/u/akshay_bhat)
#### Post date: [March 14, 2024, 9:33am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/4 "2024-03-14T09:33:16Z")

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@Byron can you provide the bot access with apps@yellow.ai? We will debug and comment.

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### Author: ![Byron](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/byron/32/3348_2.png) [@Byron](https://community.yellow.ai/u/Byron)
#### Post date: [March 14, 2024, 10:23am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/6 "2024-03-14T10:23:18Z")

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“I don’t understand how to give bot access. Are you asking if I need to provide the bot’s ID or name?”  
Thanks  
 ![image](https://canada1.discourse-cdn.com/flex035/uploads/yellowmessenger1/original/2X/9/9e6c6e36455f30787792e4f5bac4a98a3b15fd15.png)

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<div class="post-metadata">

### Author: ![Byron](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/byron/32/3348_2.png) [@Byron](https://community.yellow.ai/u/Byron)
#### Post date: [March 21, 2024, 2:39pm UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/7 "2024-03-21T14:39:14Z")

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Hi @akshay_bhat ,please

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<div class="post-metadata">

### Author: ![Byron](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/byron/32/3348_2.png) [@Byron](https://community.yellow.ai/u/Byron)
#### Post date: [March 25, 2024, 2:18am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/8 "2024-03-25T02:18:41Z")

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@Jayesh_Rana  
sir,can you help me solve this problem?  
Thanks

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<div class="post-metadata">

### Author: ![akshay\_bhat](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.yellow.ai/akshay_bhat/32/1575_2.png) [@akshay\_bhat](https://community.yellow.ai/u/akshay_bhat)
#### Post date: [March 25, 2024, 6:29am UTC](https://community.yellow.ai/t/unable-to-automatically-pop-up-window-prompts/5024/9 "2024-03-25T06:29:07Z")

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@Byron This seems like a bot config issue. Please raise a support ticket be sending email on support@yellow.ai. Team will review the bot flow, and update.