# \#agents **URL:** https://community.yellow.ai/tag/agents/8.md [Latest](https://community.yellow.ai/latest.md) · [Categories](https://community.yellow.ai/categories.md) · [Tags](https://community.yellow.ai/tags.md) --- ## [Inbox Knowledge Base Custom Domain](https://community.yellow.ai/t/inbox-knowledge-base-custom-domain/5215)
**Author:** [@Abdullah\_Zuhud](https://community.yellow.ai/u/Abdullah_Zuhud)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 4:27am UTC](https://community.yellow.ai/t/inbox-knowledge-base-custom-domain/5215 "2024-06-07T04:27:50Z")
Inbox Knowledge Base Custom Domain our client are planning to use https://help.xxx.xxx/ but currently that domain is hosted by previous CRM System. can you advise what action do i need to do in order for us to connect… --- ## [Do we have any word limitations in IOS platform app for Live agent to respond back?](https://community.yellow.ai/t/do-we-have-any-word-limitations-in-ios-platform-app-for-live-agent-to-respond-back/5082)
**Author:** [@Unnati\_Tripathi](https://community.yellow.ai/u/Unnati_Tripathi)\ **Replies:** 1\ **Last updated:** [April 5, 2024, 7:46pm UTC](https://community.yellow.ai/t/do-we-have-any-word-limitations-in-ios-platform-app-for-live-agent-to-respond-back/5082 "2024-04-05T19:46:15Z")
Do we have any word limitations in replying back to the chats from the Live agent end in IOS platform app? --- ## [Inbox - Can ticket tag flow to client CRM?](https://community.yellow.ai/t/inbox-can-ticket-tag-flow-to-client-crm/5021)
**Author:** [@Shubham\_Raja](https://community.yellow.ai/u/Shubham_Raja)\ **Replies:** 0\ **Last updated:** [March 14, 2024, 4:37am UTC](https://community.yellow.ai/t/inbox-can-ticket-tag-flow-to-client-crm/5021 "2024-03-14T04:37:09Z")
i. Can ticket data from Inbox flow to client’s CRM after the ticket is resolved? Four datapoints specifically - Ticket tag, Ticket notes, Chat summary(gen ai one), Custom field. ii. Can the custom field of follow-up dat… --- ## [Error on Agents Dashboard | Not responding](https://community.yellow.ai/t/error-on-agents-dashboard-not-responding/4794)
**Author:** [@Md\_Sarfaraaz\_Hussain](https://community.yellow.ai/u/Md_Sarfaraaz_Hussain)\ **Replies:** 2\ **Last updated:** [November 30, 2023, 12:59pm UTC](https://community.yellow.ai/t/error-on-agents-dashboard-not-responding/4794 "2023-11-30T12:59:11Z")
Our support team is unable to send the messages to the customers, We are getting an unexpected error. 189388: Failed to send message! Can anyone help us with the root cause of this? --- ## [Is this possible?](https://community.yellow.ai/t/is-this-possible/4438)
**Author:** [@Omkar\_Jawale](https://community.yellow.ai/u/Omkar_Jawale)\ **Replies:** 2\ **Last updated:** [August 3, 2023, 6:50am UTC](https://community.yellow.ai/t/is-this-possible/4438 "2023-08-03T06:50:56Z")
The customer has requested a feature to distinguish between read and unread bot messages in order to ensure that no important updates or chats from end customers are missed. For example, there are 450 unread chats, and … --- ## [Inbox queries with respect to E-mail ticketing, inactivity and dashboard](https://community.yellow.ai/t/inbox-queries-with-respect-to-e-mail-ticketing-inactivity-and-dashboard/4507)
**Author:** [@Shubham\_Raja](https://community.yellow.ai/u/Shubham_Raja)\ **Replies:** 1\ **Last updated:** [August 1, 2023, 4:53pm UTC](https://community.yellow.ai/t/inbox-queries-with-respect-to-e-mail-ticketing-inactivity-and-dashboard/4507 "2023-08-01T16:53:57Z")
Please help with the below queries at the earliest: If the chat is inactive for certain times can that be auto-transferred to another agent? If the chat is not initiated by the agent for certain time can that be auto-t… --- ## [Inbox Agent Assist and past Whatsapp Chats](https://community.yellow.ai/t/inbox-agent-assist-and-past-whatsapp-chats/4392)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 0\ **Last updated:** [June 21, 2023, 9:09am UTC](https://community.yellow.ai/t/inbox-agent-assist-and-past-whatsapp-chats/4392 "2023-06-21T09:09:29Z")
Is it possible to utilise the Agent Assist functionality for analysing the past customer chats and giving the summary to agents ? When i say past Whatsapp chats these maybe very old chats (beyond the chat session) and a… --- ## [Can we change the inbox agent feedback rating to thumbs up/down/ emoji?](https://community.yellow.ai/t/can-we-change-the-inbox-agent-feedback-rating-to-thumbs-up-down-emoji/4342)
**Author:** [@Samyuktha\_G](https://community.yellow.ai/u/Samyuktha_G)\ **Replies:** 3\ **Last updated:** [June 9, 2023, 7:11am UTC](https://community.yellow.ai/t/can-we-change-the-inbox-agent-feedback-rating-to-thumbs-up-down-emoji/4342 "2023-06-09T07:11:36Z")
Currently, we enabled star rating for the agent feedback, can we add thumbs up, thumbs down / emojis? --- ## [Inbox Analytics & Integrations](https://community.yellow.ai/t/inbox-analytics-integrations/4318)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 1\ **Last updated:** [June 2, 2023, 1:49pm UTC](https://community.yellow.ai/t/inbox-analytics-integrations/4318 "2023-06-02T13:49:36Z")
There is a prospect who wants to know the following things with respect to the Inbox module What is the Refresh rate for the analytics which is shown in the Monitor section of the Inbox module ? Can there be different … --- ## [Inbox Ticket Management](https://community.yellow.ai/t/inbox-ticket-management/4267)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 3\ **Last updated:** [May 26, 2023, 10:33am UTC](https://community.yellow.ai/t/inbox-ticket-management/4267 "2023-05-26T10:33:26Z")
Is there a possibility of the following two scenarios in Inbox ? Let’s say a ticket is assigned to an agent and after doing some conversation either the Agent becomes inactive lets say for more than 15 minutes or they … --- ## [Re-Open previous chat creates new ticket](https://community.yellow.ai/t/re-open-previous-chat-creates-new-ticket/4285)
**Author:** [@Nihar\_Sandeep\_More](https://community.yellow.ai/u/Nihar_Sandeep_More)\ **Replies:** 1\ **Last updated:** [May 26, 2023, 7:05am UTC](https://community.yellow.ai/t/re-open-previous-chat-creates-new-ticket/4285 "2023-05-26T07:05:43Z")
When we re-open the previously resolved or closed chat, it opens a new ticket with the same chat context. Can we disable this feature and let the previous ticket itself go into an active state. Reference: --- ## [If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away?](https://community.yellow.ai/t/if-the-agents-keeps-themselves-are-available-and-forgets-to-log-out-will-they-be-auto-logged-out-after-a-period-or-status-gets-changed-as-away/4215)
**Author:** [@Saad\_Baig](https://community.yellow.ai/u/Saad_Baig)\ **Replies:** 0\ **Last updated:** [May 11, 2023, 7:58am UTC](https://community.yellow.ai/t/if-the-agents-keeps-themselves-are-available-and-forgets-to-log-out-will-they-be-auto-logged-out-after-a-period-or-status-gets-changed-as-away/4215 "2023-05-11T07:58:50Z")
HIGH PRIORITY If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away? --- ## [Is it Possible to Extract entire Chat dump of all the conversation between live agents & users](https://community.yellow.ai/t/is-it-possible-to-extract-entire-chat-dump-of-all-the-conversation-between-live-agents-users/4116)
**Author:** [@Tejas\_Shetty](https://community.yellow.ai/u/Tejas_Shetty)\ **Replies:** 0\ **Last updated:** [April 18, 2023, 4:57am UTC](https://community.yellow.ai/t/is-it-possible-to-extract-entire-chat-dump-of-all-the-conversation-between-live-agents-users/4116 "2023-04-18T04:57:48Z")
Hi Team, We wanted to know if we can extract entire Chat dump of all the conversation between live agents & users into some csv or any other file. As of now we are only able to download single live agent & user convers… --- ## [Is there any way we can create live agent ticket depend on the specific mail id /user name of the agent?](https://community.yellow.ai/t/is-there-any-way-we-can-create-live-agent-ticket-depend-on-the-specific-mail-id-user-name-of-the-agent/3975)
**Author:** [@Sai\_Kumar\_Singaram](https://community.yellow.ai/u/Sai_Kumar_Singaram)\ **Replies:** 7\ **Last updated:** [April 17, 2023, 6:09am UTC](https://community.yellow.ai/t/is-there-any-way-we-can-create-live-agent-ticket-depend-on-the-specific-mail-id-user-name-of-the-agent/3975 "2023-04-17T06:09:37Z")
Use case requirement : We have a use case where the customer wants to connect with a specific agent on the Live chat connection. But as per our requirement we want the customer to select the agent from a drop-down list o… --- ## [Telegram Channel](https://community.yellow.ai/t/telegram-channel/4089)
**Author:** [@Bijit\_Dey](https://community.yellow.ai/u/Bijit_Dey)\ **Replies:** 4\ **Last updated:** [April 17, 2023, 5:10am UTC](https://community.yellow.ai/t/telegram-channel/4089 "2023-04-17T05:10:08Z")
Can you please tell me on Telegarm , after how long will the flow reset if there is no action from user? --- ## [Auto-close Chat Tickets](https://community.yellow.ai/t/auto-close-chat-tickets/4075)
**Author:** [@Samarth\_Mehta](https://community.yellow.ai/u/Samarth_Mehta)\ **Replies:** 2\ **Last updated:** [April 14, 2023, 4:29am UTC](https://community.yellow.ai/t/auto-close-chat-tickets/4075 "2023-04-14T04:29:45Z")
Is there a possibility that a chat ticket that is being handled by a live agent. Is auto closed after a fixed time ? The agent should not have to manually close the ticket. The usecase is for a Mental health counseling … --- ## [Create a ticket with a particular email id](https://community.yellow.ai/t/create-a-ticket-with-a-particular-email-id/4084)
**Author:** [@Pulkit\_Jangid](https://community.yellow.ai/u/Pulkit_Jangid)\ **Replies:** 3\ **Last updated:** [April 13, 2023, 8:59am UTC](https://community.yellow.ai/t/create-a-ticket-with-a-particular-email-id/4084 "2023-04-13T08:59:38Z")
Can we create a ticket with a particular email id. Note : we will get agents email id from the the API. --- ## [Inbox analytics report filter](https://community.yellow.ai/t/inbox-analytics-report-filter/3920)
**Author:** [@Sai\_Kumar\_Singaram](https://community.yellow.ai/u/Sai_Kumar_Singaram)\ **Replies:** 1\ **Last updated:** [March 17, 2023, 4:47am UTC](https://community.yellow.ai/t/inbox-analytics-report-filter/3920 "2023-03-17T04:47:16Z")
Hi Team Is there any filter we can use in analytics of the chats where we can filter out Saturdays, Sundays and non-working hours.download reports only in working hours & working days --- ## [Can we use alias agent name in our Inbox?](https://community.yellow.ai/t/can-we-use-alias-agent-name-in-our-inbox/3555)
**Author:** [@Hamid\_Shohri](https://community.yellow.ai/u/Hamid_Shohri)\ **Replies:** 1\ **Last updated:** [March 15, 2023, 8:29am UTC](https://community.yellow.ai/t/can-we-use-alias-agent-name-in-our-inbox/3555 "2023-03-15T08:29:09Z")
Do we have feature to have alias name for agent in our Inbox module? Because if we change the name in profile it will change also in the analytics. --- ## [Canned response for user with only inbox agent & analytics subscription](https://community.yellow.ai/t/canned-response-for-user-with-only-inbox-agent-analytics-subscription/3898)
**Author:** [@Kshitiz\_Gupta](https://community.yellow.ai/u/Kshitiz_Gupta)\ **Replies:** 1\ **Last updated:** [March 15, 2023, 3:12am UTC](https://community.yellow.ai/t/canned-response-for-user-with-only-inbox-agent-analytics-subscription/3898 "2023-03-15T03:12:16Z")
Inbox admin has set up canned responses for agent - live chat. But another user (inbox agent, and analytics). Is not able to see them? Users with inbox agent subscription, will not see canned response? CC - @Kaushik\_Nat… --- ## [Custom fields for unified inbox orchestration bots](https://community.yellow.ai/t/custom-fields-for-unified-inbox-orchestration-bots/3735)
**Author:** [@Shubham\_Raja](https://community.yellow.ai/u/Shubham_Raja)\ **Replies:** 1\ **Last updated:** [February 21, 2023, 1:54pm UTC](https://community.yellow.ai/t/custom-fields-for-unified-inbox-orchestration-bots/3735 "2023-02-21T13:54:44Z")
We have 2 child bots for Zest Money that we have to integrate into the backend into a single parent bot with a unified inbox. Now the challenge is one of the bots has a few custom fields while the other child doesn’t hav… --- ## [Nick name for AGENT in Yellow Inbox](https://community.yellow.ai/t/nick-name-for-agent-in-yellow-inbox/3693)
**Author:** [@surbhi265](https://community.yellow.ai/u/surbhi265)\ **Replies:** 4\ **Last updated:** [February 17, 2023, 7:32am UTC](https://community.yellow.ai/t/nick-name-for-agent-in-yellow-inbox/3693 "2023-02-17T07:32:00Z")
Can we configure Agent’s nickname in INBOX so that the real name is not visible to the customer? agent does not use their real name in contact with the customers for security reasons. --- ## [Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?](https://community.yellow.ai/t/does-somebody-know-a-good-way-to-show-to-customer-that-an-inbox-supervisor-can-block-an-agent-trying-to-send-a-doc-to-the-customer-while-in-a-chat-or-give-the-agents-limited-possibilities/3681)
**Author:** [@Doggy-Wild\_and\_Free](https://community.yellow.ai/u/Doggy-Wild_and_Free)\ **Replies:** 0\ **Last updated:** [February 15, 2023, 2:50pm UTC](https://community.yellow.ai/t/does-somebody-know-a-good-way-to-show-to-customer-that-an-inbox-supervisor-can-block-an-agent-trying-to-send-a-doc-to-the-customer-while-in-a-chat-or-give-the-agents-limited-possibilities/3681 "2023-02-15T14:50:06Z")
I have a question from a prospect. He would like to see the inbox supervisor admin controling the agent actions (for example, sending a document directly in the live chat)? --- ## [Maximum multiple agent login](https://community.yellow.ai/t/maximum-multiple-agent-login/3646)
**Author:** [@Hasan\_Nabil](https://community.yellow.ai/u/Hasan_Nabil)\ **Replies:** 0\ **Last updated:** [February 10, 2023, 4:49am UTC](https://community.yellow.ai/t/maximum-multiple-agent-login/3646 "2023-02-10T04:49:00Z")
If the agents enable the multiple login security. Is there any maximum number of device connected at the same time for one account? --- ## [Can the agents on chat dashboard send the stickers to the users?](https://community.yellow.ai/t/can-the-agents-on-chat-dashboard-send-the-stickers-to-the-users/3547)
**Author:** [@Sangeetha\_R](https://community.yellow.ai/u/Sangeetha_R)\ **Replies:** 3\ **Last updated:** [January 31, 2023, 10:13am UTC](https://community.yellow.ai/t/can-the-agents-on-chat-dashboard-send-the-stickers-to-the-users/3547 "2023-01-31T10:13:31Z")
Can the agents on chat dashboard send the stickers to the users? --- ## [If agent idle time in our mobile apps it automatically log out](https://community.yellow.ai/t/if-agent-idle-time-in-our-mobile-apps-it-automatically-log-out/3503)
**Author:** [@Hamid\_Shohri](https://community.yellow.ai/u/Hamid_Shohri)\ **Replies:** 1\ **Last updated:** [January 25, 2023, 9:56am UTC](https://community.yellow.ai/t/if-agent-idle-time-in-our-mobile-apps-it-automatically-log-out/3503 "2023-01-25T09:56:00Z")
Hi Team Can we disable automatically log out when agents using our inbox mobile apps in iddle time? Thank You --- ## [Hey, is there any system variable which can give us the availability of agents?](https://community.yellow.ai/t/hey-is-there-any-system-variable-which-can-give-us-the-availability-of-agents/3332)
**Author:** [@Mayank\_Negi](https://community.yellow.ai/u/Mayank_Negi)\ **Replies:** 1\ **Last updated:** [January 4, 2023, 5:03am UTC](https://community.yellow.ai/t/hey-is-there-any-system-variable-which-can-give-us-the-availability-of-agents/3332 "2023-01-04T05:03:41Z")
Is is possible to know the availability of agents by using some system variables? --- ## [Reactive notification agent 24hours flagging](https://community.yellow.ai/t/reactive-notification-agent-24hours-flagging/3266)
**Author:** [@Andika\_Januarianto](https://community.yellow.ai/u/Andika_Januarianto)\ **Replies:** 7\ **Last updated:** [January 2, 2023, 4:41am UTC](https://community.yellow.ai/t/reactive-notification-agent-24hours-flagging/3266 "2023-01-02T04:41:42Z")
Hi Inbox team, Is there any feature to deactivate this feature from our backend? or Is there any option which particular agent have option to enable this feature? Background of this request/use case: My Customer w… --- ## [Email ticketing default message is not working](https://community.yellow.ai/t/email-ticketing-default-message-is-not-working/3242)
**Author:** [@Likhin\_Jain\_S\_M](https://community.yellow.ai/u/Likhin_Jain_S_M)\ **Replies:** 1\ **Last updated:** [December 22, 2022, 1:50pm UTC](https://community.yellow.ai/t/email-ticketing-default-message-is-not-working/3242 "2022-12-22T13:50:29Z")
Hi Team we have integrated email ticketing in one of the bot. The issue is that User is not Receiving any auto generated email content once after raising the ticket. Attaching the SS @Sandeep\_Rajaram Any inputs on … --- ## [Outside working hours in App platform](https://community.yellow.ai/t/outside-working-hours-in-app-platform/3122)
**Author:** [@Shraeyas](https://community.yellow.ai/u/Shraeyas)\ **Replies:** 5\ **Last updated:** [December 19, 2022, 4:51am UTC](https://community.yellow.ai/t/outside-working-hours-in-app-platform/3122 "2022-12-19T04:51:08Z")
How can we check if agents are outside working hours on app platform? What event or data will be received? TIA! [Next page](https://community.yellow.ai/tag/agents/8.md?match_all_tags=true&page=1&tags%5B%5D=agents)