|
Chat transcript not being received on email after setting clients email server in Send Chat Transcript
|
|
2
|
472
|
February 10, 2023
|
|
I want to pass CSAT custom field in CHAT ARCHIVES report
|
|
1
|
693
|
February 7, 2023
|
|
Reply from campaigns
|
|
4
|
463
|
January 24, 2023
|
|
[Inbox] For what cases is a user marked inactive?
|
|
1
|
514
|
January 13, 2023
|
|
Getting attachment link and update in inbox custom fields
|
|
0
|
403
|
January 11, 2023
|
|
Blocking multiple chats
|
|
6
|
483
|
January 10, 2023
|
|
Ticket closed due to session ended for whatsapp channel
|
|
1
|
358
|
January 1, 2023
|
|
How to download conversation / chat url (public) for all the users in last 1 year from app.ym platform
|
|
0
|
351
|
December 27, 2022
|
|
Email ticketing default message is not working
|
|
1
|
449
|
December 22, 2022
|
|
Outside working hours in App platform
|
|
5
|
524
|
December 19, 2022
|
|
Live agent translation facing issue - Inbox
|
|
5
|
534
|
December 9, 2022
|
|
CSAT Feedback in Chats Archive inbox cloud.yellow.ai
|
|
9
|
584
|
December 7, 2022
|
|
How to setup inbox
|
|
3
|
431
|
December 1, 2022
|
|
Trigger event on ticket timeout
|
|
8
|
571
|
December 1, 2022
|
|
Do we scan the file/attachment that is being sent by the customer before it reaches to the agent?
|
|
7
|
532
|
November 30, 2022
|
|
Inbox - Is it possible to change the priority of the ticket by the agent/Inbox Admin once the ticket is raised?
|
|
3
|
439
|
November 29, 2022
|
|
Live Translate feature in Inbox module
|
|
3
|
501
|
November 24, 2022
|
|
Inbox - Is Arabic Chat Transcrip supported?
|
|
2
|
464
|
November 24, 2022
|
|
Screen sharing to a live agent
|
|
1
|
426
|
September 22, 2022
|
|
Raise Ticket Issue - Not created when no agent active
|
|
0
|
590
|
July 26, 2022
|
|
Agent transfers node
|
|
1
|
582
|
June 13, 2022
|
|
Raise a Ticket (Issue)
|
|
1
|
731
|
May 17, 2022
|
|
Will the LIVE Agent module work in WhatsApp?
|
|
1
|
598
|
May 11, 2022
|
|
Live agent feature doesn't work in live mode
|
|
1
|
594
|
March 9, 2022
|
|
How can we customize Raise Ticket Node / Agent chat?
|
|
4
|
1239
|
January 3, 2022
|