Can we close the chatbot when user is clicks anywhere on the website

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1

Hi team,

Can we handle the following use case?

Currently bot can only be closed by clicking the Cross button in the widget.

While this is an acceptable experience, it still requires the customer to search for the cross button, take their cursor there and click on it.

Can we let the customer to close the widget by clicking anywhere outside the widget.

2

@Srinivas Widget won’t get the info if users click anywhere on the website. If required, host website can make use of bot function to close the bot upon user click. This might be needed only on desktop since bot will open in full-screen on mobile devices.

Refer the documentation here: Chat widget events | yellow.ai