Can we create a Bot Flow for certain set of users? If yes please guide how can it be done?
You can create one flow to identify/authenticate a user using their details and then direct them to that specific flow
Which channel (Web/Whatsapp) is your bot on?
What datapoint will you use to identify this set of users?
- Channel is Whatsapp
- We can identify them through phone numbers
Workaround maybe that :-
You can upload the set of users in the database making phone number as searchable. In the journey perform a db search if phone number = sender → if its a success, execute the flow for the specific set of user, and in the fallback execute the other flow.