Fallback is not getting called for API

Studio
1

Hi,

I have an API that is returning an array of objects, which I am showing in a carousel. In failure case, it throw 400 HTTP error. While I am calling the API from Journey its going to the fallback flow. For success case, it’s working fine but for failure its keeps on loading. This issue only happens when we store the response in array.

Can you please suggest me how to handle the exception in this scenario?

Note: In api configuration, if I put “API Failure Message (4/5xx code)” that is showing but fallback is not triggered.

Thanks,
Sandipan

1 Like
2

Hey @sandipan013

Can you please raise a support ticket for this issue using this link: Jira Service Management