FAQ section is not working as expected

Everything has been configured, but if we misspell a single letter, the bot won’t respond, so we have to type the exact sentence that the configuration dictates.

1 Like

Please share more details

  • Can you share a screenshot of an FAQ - its variations and the answer?
  • What is the variation you’re trying for the above example?
  • Is the result going into universal fallback? Are there suggestions shown?
  • What is the confidence in the Tools section?

We have added several variations to this question. The majority of the questions are written in roman urdu, and the roman urdu answers are only included in the English tab.

Can you update me on this?

Are you trying to trigger the same journey from the same journey in context?
That’s not possible as per product. It requires a custom fix.