Need a clarity on how the sessions are getting calculated in Metrics. Are the session calculated in metrics only on the bot load and maybe the user did not interact with it or the sessions in metrics are the ones where user has interacted with the bot? There is a huge difference in the number of s…

@Raj_Bhartiya Based on the configurations of the bot, sessions can be bot-session (depends on bot messages only) or user-session (there must be user reply). You can filter for Event = user-session & bot-session, summarise by count, and group by Event column. Compare both the numbers with the Overvi…

Hi @Sanskrity Can you please elaborate more on when the bot-session and user-session event is inserted inside the user engagement events table? Will user-session event be fired when user types something/clicks on a button? And how are these related to sessionId and Uid?

@Shraeyas bot-session if fired when bot sends out the first message in a session, while user-session is fired when the user replies to the bot. SessionID and UID remains the same as before, and does not impact other two metrics.

@Sanskrity Understood. So let’s take this scenario. The bot sends the first message to the user, and the user also replies. So we’ll have bot-session and user-session event sent. Let’s say the user refreshes the page, and we have the enable History flag to true, the bot will resume the conversatio…

Hi, @Sanskrity How the sessions are getting calculated in the metric section? As because we are getting different counts in our analytics table. In the below ss you can see that the count of session id is 2404 but for analytics 24127 and the distinct count is 500. Also, we have created a report a…

@Shraeyas No, the events will not be sent again in the same session. @AmanKumar For any bot, session may be calculated based on bot-session (bot sent welcome message) or user-session (user replied and it’s a 2-way communication). To check - you can filter for Event = user-session & bot-session, sum…

How sessions are calculated in Metrics?

Insights

Topic		Replies	Views
User Engagement Table timestamps Insights bot-analytics	2	645	December 19, 2022
Can we get analytics data based on Session ID Insights bot-analytics	3	372	December 7, 2022
How to calculate session duration? Insights	3	446	February 27, 2023
When will the user session be considered as 1 session? Insights bot-analytics	1	318	December 21, 2023
Session countings Studio	1	308	January 17, 2023

How sessions are calculated in Metrics?

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