Hi Platform team,
is it doable if we will connect 2 whatsapp account on 1 single bot for the both inbound below:
1 WhatsApp Account: handle use case inbound A (Customer Support)
1 WhatsApp Account: handle use case inbound B (Order placement)
or We need build separate bot for each use cases?
Please respond. Thanks
WhatsApp accounts and WhatsApp numbers are two separate entities.
the hierarchy is this:
Facebook Business Manager (FBM) → can have multiple WhatsApp Business Accounts (WABAs) → each WABA can have multiple numbers.
At our backend level, we will support only 1 WABA per bot.
So if you just need 1 number of Customer Support and 1 number for Order placement — you can connect 1WABA to a single bot and add 2 numbers to your WABA.
I’m not sure how you’ll identify which number is being pinged by the end user within the bot flows to show them CS or Order Placement
A post was split to a new topic: How to identify which whatsapp number is being messaged if we have multiple numbers connected to the same bot