Unable to view thumbnail for the youtube links in whatsapp bot

Hi Team,

We are using youtube links in the bot. But we are unable to see the thumbnail of the youtube link. Can you please help us here on what needs to be done to view the thumbnail.


Hi @Wasim_Laskar Can you pls help us here ?

Is it sent during a conversation or its a Template Message? Can you please raise an internal ticket also for this.

It is sent during a conversation. Sure, will raise a ticket.