Can we show different icon during live agent conversation

Currently during live agent conversation the bot is picking up bot icon and using it when ever agent reply.

Can we use a different icon during live agent journey?

Please raise a ticket in JIRA for the request.

Sure, will raise a ticket.

Namaste @Srinivas
Agent avatar will be displayed in title bar, and in-chat icon when users are connected to agent, so that users get to know they are connected to an agent. You can update these avatars in Inbox module.

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