Hello, we have a use case where we send a whatsapp template (which has varaible data) to user , and on clicking the quick reply button , we want to start a journey and use some of the data in the templates in setting some journey variables. Could you please let me know how to achieve this?

To capture the data sent in the template, on Quick Reply buttons, you can utilize the quick reply event. This event will provide you with access to the event data ({{data.event.data}}), event name ({{data.event.templateName}}), and sender ID ({{sender}}`). To capture additional details, you can sen…

Hi @Kanchepalli_Harsha_V , thanks for the response. In our case we are using the chat bot to approve some of the internal requests and we have many request types. So, we send the templates with variable data to user via Notification API, when ever a request is assigned to a user. So we need to ca…

Hi @Kanchepalli_Harsha_V , Thank you so much, this solves my use case here. Unable to access, the “params” key though, sending variables required in customPayload.

[image] Kanchepalli_Harsha_V: "customPayload": { "waybill": "15893217051240", "cp_id": "4", "account_code": "Delhivery Express" Hi, As mentioned, you can access number , sender and templateId and params in customPayload

Extracting variable data from WA tempate

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Kanchepalli_Harsha_V (Harsha Vardhan) March 4, 2024, 7:17am 2

You can use Trigger Journey CTA to trigger a journey when a user clicks on a quick reply.

You can use variables that are already stored in the DB. Can you elaborate your use case here?

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Extracting variable data from WA tempate

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