What is the format to capture the values of feedback rating and comment . I have tried with these {{variables.var_name.rating}} and {{variables.var_name.comment}}. They didn’t work.
@Nikhitha, Can you please share the following details?
- Which channel are we talking here? (Website or WhatsApp or FB…?)
- Which Feedback Prompt are you talking about?
- Screenshot of the Bot flow and the Feedback prompt?