Feedback prompt - values

What is the format to capture the values of feedback rating and comment . I have tried with these {{variables.var_name.rating}} and {{variables.var_name.comment}}. They didn’t work.

@Nikhitha, Can you please share the following details?

  1. Which channel are we talking here? (Website or WhatsApp or FB…?)
  2. Which Feedback Prompt are you talking about?
  3. Screenshot of the Bot flow and the Feedback prompt?