How to prioritize FAQ over flow if particular word using for both

Studio
1

I have added 50 questions to the FAQ and also have multiple flow. I have trained intent to call flows. Few of the words are used in flow as well as FAQ. So, whenever I am ask something in the chat sometime it will call the flow and sometime it will call FAQs.

So, in this situation I want to prioritize FAQs. If a word using for both then first will call FAQs.

Please help me to overcome this situation.

2

Hello Bhavin,

Can you please share some examples of the intents you have added for flows and FAQs? Please share their confidence scores as well. We will check that and get back to you.