My chatbot is paused and the chat window for previous chats that i have done is not clearing

[Kashi_Baba]

chatbot interface issue

[Shagufta_Kayanath (Shagufta Hakeem Kayanath)]

Can you please share more details for this

[Bhargavi_Chinnappa]

@Kashi_Baba this occurs if you have enabled the below option. Refer to this documentation: Manage your bot | yellow.ai