|
About the Inbox category
|
|
1
|
336
|
June 17, 2022
|
|
Live agent translation facing issue - Inbox
|
|
1
|
21
|
December 5, 2022
|
|
CSAT Feedback in Chats Archive inbox cloud.yellow.ai
|
|
2
|
20
|
December 5, 2022
|
|
Can we enable bot/live agent flow to a secondary whatsapp number?
|
|
1
|
24
|
December 2, 2022
|
|
How to capture the contact creation event on inbox module
|
|
1
|
33
|
December 2, 2022
|
|
Inbox inactivity trigger issue
|
|
7
|
69
|
December 1, 2022
|
|
How to setup inbox
|
|
3
|
37
|
December 1, 2022
|
|
Trigger event on ticket timeout
|
|
8
|
70
|
December 1, 2022
|
|
Do we scan the file/attachment that is being sent by the customer before it reaches to the agent?
|
|
7
|
61
|
November 30, 2022
|
|
Inbox - Is it possible to change the priority of the ticket by the agent/Inbox Admin once the ticket is raised?
|
|
3
|
33
|
November 29, 2022
|
|
Getting an error while knowledge base publish for external usage
|
|
4
|
37
|
November 28, 2022
|
|
Tags in Knowledgebase
|
|
1
|
26
|
November 24, 2022
|
|
Live Translate feature in Inbox module
|
|
3
|
42
|
November 24, 2022
|
|
Inbox - Is Arabic Chat Transcrip supported?
|
|
2
|
69
|
November 24, 2022
|
|
Can we redirect customer query to concern LIVE AGENT group or person?
|
|
4
|
132
|
November 23, 2022
|
|
Group customisation in within available agents
|
|
1
|
26
|
November 23, 2022
|
|
Do we have agent activity report on our cloud module?
|
|
1
|
40
|
November 22, 2022
|
|
Screen sharing to a live agent
|
|
1
|
97
|
September 22, 2022
|
|
Failed Add Email
|
|
4
|
167
|
July 27, 2022
|
|
Raise Ticket Issue - Not created when no agent active
|
|
0
|
178
|
July 26, 2022
|
|
Agent transfers node
|
|
1
|
185
|
June 13, 2022
|
|
Raise a Ticket (Issue)
|
|
1
|
232
|
May 17, 2022
|
|
Will the LIVE Agent module work in WhatsApp?
|
|
1
|
220
|
May 11, 2022
|
|
Not able to init the inbox sdk, getting unauthorised response from the observer
|
|
4
|
242
|
April 18, 2022
|
|
Live agent feature doesn't work in live mode
|
|
1
|
207
|
March 9, 2022
|
|
How can we customize Raise Ticket Node / Agent chat?
|
|
4
|
549
|
January 3, 2022
|
|
Unable to connect to Agents
|
|
1
|
347
|
January 3, 2022
|
|
How can I enable the Agent Escalation?
|
|
1
|
474
|
December 31, 2021
|