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About the Inbox category
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1
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393
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June 17, 2022
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How can we know the reason why conversation goes to missed chats in Prod Env?
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5
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37
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March 21, 2023
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Do we have any filter option in chat analytics?
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4
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29
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March 21, 2023
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Trigger same live agent
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3
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57
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March 17, 2023
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Handling Queue Positioning inside flow
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3
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30
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March 17, 2023
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Inbox analytics report filter
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1
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22
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March 17, 2023
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Can we use alias agent name in our Inbox?
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1
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56
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March 15, 2023
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Canned response for user with only inbox agent & analytics subscription
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1
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29
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March 15, 2023
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Data Masking in Inbox
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0
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17
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March 10, 2023
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User details in manually raised ticket
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6
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88
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March 7, 2023
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How can we prioritise the ticket in queue based on the priority
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3
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47
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March 6, 2023
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Fetch agent details and availability status before raising ticket
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8
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61
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March 6, 2023
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Is it Possible to Shorten the Chat Transcript URL?
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1
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38
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March 3, 2023
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Custom fields - Not required but required (?)
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0
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35
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March 2, 2023
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Redirection to Cloud Inbox not happening in Production
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1
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36
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March 1, 2023
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User activity website in Inbox ticket
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1
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48
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February 28, 2023
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See change logs inside inbox setting
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1
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28
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February 27, 2023
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Agent Report through SFTP
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0
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31
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February 23, 2023
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How to inform user that the ticket is already transferred to other agent
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0
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61
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February 22, 2023
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Custom fields for unified inbox orchestration bots
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1
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51
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February 21, 2023
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In the inbox module, for a specific Whatsapp Chat ticket does the single and double tick represent the read receipt of the message?
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1
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38
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February 21, 2023
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Inbox - Monitor - Team
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0
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36
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February 20, 2023
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Automatically fetch the working hours
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0
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49
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February 17, 2023
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Nick name for AGENT in Yellow Inbox
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4
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48
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February 17, 2023
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Ticket creation for every incoming/outgoing call - Voice bot
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0
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36
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February 16, 2023
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To push Bot Chat Archive Data to customer
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1
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40
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February 16, 2023
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Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?
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0
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32
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February 15, 2023
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Maximum multiple agent login
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0
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32
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February 10, 2023
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Chat transcript not being received on email after setting clients email server in Send Chat Transcript
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2
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45
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February 10, 2023
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I want to pass CSAT custom field in CHAT ARCHIVES report
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1
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54
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February 7, 2023
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