About the Inbox category
|
|
1
|
393
|
June 17, 2022
|
How can we know the reason why conversation goes to missed chats in Prod Env?
|
|
5
|
37
|
March 21, 2023
|
Do we have any filter option in chat analytics?
|
|
4
|
29
|
March 21, 2023
|
Trigger same live agent
|
|
3
|
57
|
March 17, 2023
|
Handling Queue Positioning inside flow
|
|
3
|
30
|
March 17, 2023
|
Inbox analytics report filter
|
|
1
|
22
|
March 17, 2023
|
Can we use alias agent name in our Inbox?
|
|
1
|
56
|
March 15, 2023
|
Canned response for user with only inbox agent & analytics subscription
|
|
1
|
29
|
March 15, 2023
|
Data Masking in Inbox
|
|
0
|
17
|
March 10, 2023
|
User details in manually raised ticket
|
|
6
|
88
|
March 7, 2023
|
How can we prioritise the ticket in queue based on the priority
|
|
3
|
47
|
March 6, 2023
|
Fetch agent details and availability status before raising ticket
|
|
8
|
61
|
March 6, 2023
|
Is it Possible to Shorten the Chat Transcript URL?
|
|
1
|
38
|
March 3, 2023
|
Custom fields - Not required but required (?)
|
|
0
|
35
|
March 2, 2023
|
Redirection to Cloud Inbox not happening in Production
|
|
1
|
36
|
March 1, 2023
|
User activity website in Inbox ticket
|
|
1
|
48
|
February 28, 2023
|
See change logs inside inbox setting
|
|
1
|
28
|
February 27, 2023
|
Agent Report through SFTP
|
|
0
|
31
|
February 23, 2023
|
How to inform user that the ticket is already transferred to other agent
|
|
0
|
61
|
February 22, 2023
|
Custom fields for unified inbox orchestration bots
|
|
1
|
51
|
February 21, 2023
|
In the inbox module, for a specific Whatsapp Chat ticket does the single and double tick represent the read receipt of the message?
|
|
1
|
38
|
February 21, 2023
|
Inbox - Monitor - Team
|
|
0
|
36
|
February 20, 2023
|
Automatically fetch the working hours
|
|
0
|
49
|
February 17, 2023
|
Nick name for AGENT in Yellow Inbox
|
|
4
|
48
|
February 17, 2023
|
Ticket creation for every incoming/outgoing call - Voice bot
|
|
0
|
36
|
February 16, 2023
|
To push Bot Chat Archive Data to customer
|
|
1
|
40
|
February 16, 2023
|
Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?
|
|
0
|
32
|
February 15, 2023
|
Maximum multiple agent login
|
|
0
|
32
|
February 10, 2023
|
Chat transcript not being received on email after setting clients email server in Send Chat Transcript
|
|
2
|
45
|
February 10, 2023
|
I want to pass CSAT custom field in CHAT ARCHIVES report
|
|
1
|
54
|
February 7, 2023
|