i am building bot using the Restaurant Use case which has been considered while academy training . I have 2 queries on the same.
a. if we are creating a guided flow and giving user quick replies to select an option but user instead of choosing an option ,writes down his own query then my bot is not responding anything as its not been able to understand what to do …I want the bot to understand and extract entity and intent and should go to the particular step in the journey
b. if a user gives an utterance like i want to order dal and dal as a category belongs to both available cuisines (north as well as south ) then how would you train your bot in such a way that it should able to understand which cuisine we are talking and which dish we are talking about
1.cuisine type - north indian ,south indian
north indian has synonyms -kulcha,chole bhature ,north
south indian synonyms- dosa,idly,south
- fooditem-to get the food item name
Could anyone please guide on the same ?