"Unable to automatically pop up window prompts."

Studio
1

I don’t know why the chatbot can’t automatically pop up the Home page carousel, and there’s no response when clicking the Home button. Can you help me?

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image2206×882 147 KB

@akshay_bhat

2

@Byron Configure an intent in start message/node and check once

3

“Sorry, it’s still not working. The current issue is that the ‘Carousel’ isn’t automatically displaying, while the text node is displaying normally. The specific situation is as shown in the following image.”

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image1566×687 111 KB

4

@Byron can you provide the bot access with apps@yellow.ai? We will debug and comment.

6

“I don’t understand how to give bot access. Are you asking if I need to provide the bot’s ID or name?”
Thanks
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7

Hi @akshay_bhat ,please

8

@Jayesh_Rana
sir,can you help me solve this problem?
Thanks

9

@Byron This seems like a bot config issue. Please raise a support ticket be sending email on support@yellow.ai. Team will review the bot flow, and update.