[WhatsApp] - User getting T&C popup only on 1 Number before chatting with the business but not for other business

For one of our customers, the user is getting a pop-up to accept the terms and conditions.

However, for the other bank business(probably not with us), the customer is not getting the T&C popup and are able to chat with the other bank.

Do we know what is the issue here? (They are getting this issue for both verified and non-verified numbers registered with us)

Attaching SS for more context.

  1. Our WABA UAT Number (Also happening with verified production number)
  2. Other business Number

Bumping this thread.
Can someone please help.