Can we capture the analytics on when user clicks on Home and Cross button.
If yes, how?
@Dimple_Mehta You’ll find these Events on the User engagement events table in Data Explorer.
home-button-click : when a user clicks on the home button in the chat widget
bot-closed : when user clicks on the cross icon of the chat widget
@Sanskrity I was checking that and could see that journey and step info is not populated by default.
Do we need to write custom logic for the same?
@Dimple_Mehta On this table, every event is a new record. You’ll find the journey/step names under the journey-started event, right after the home-button click event on the raw table.
@Sanskrity Is it possible to have Home button click and bot close event for the custom analytics table so that we can check exactly after which journey/step these buttons were clicked? Also can we capture details like category, subcategory , label, etc with respect to these two events getting triggered?
@Raj_Bhartiya No, not possible currently to analyse across tables. You’ll have to export and analyse over excel using session ID as the anchor.