I am trying to deploy my production bot in FB and telegram . It is showing connected but its not displaying messages. Although its working fine in Yellow AI production studio .
Can you share what you’ve configured as a welcome message
Which flow is this supposed to trigger
As you can see in test bot I am getting welcome message and first message if user registration flow
Got it
@Nistha , the welcome message will not work on a channel like FB, cause the channel cannot proactively start messaging a user (unlike our website chatbots) — the same goes for telegram.
These conversations must always start with user input like “Hi”.
Now the task becomes, to trigger the User registration flow when a user types “hi” or “start”
For this, you’ll need to create an intent and set it to the start of the flow
What is an intent
Add intent
Set this in the flow
So you can simply create an Intent called “greeting a user”
with utterances as “hi”, “hey”, “hello” and then train the bot
then set the intent in your user registration flow
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