We found that when customer has left the bot open for long time and came back to the bot for interacting with it it was found that bot displays an error message, attached screenshot for your reference.
Is it possible to customise the message from “Failed to load message. Please try again” to “You have been idle for a long. Please refresh” for such scenarios. Reason being, we don’t want to communicate technical messages to end-users and want to provide them with better user-friendly messages for such cases as part of customer-experience?
Please help with this change.