How to fetch the user data in the bot, if the user is getting redirected to WhatsApp from Facebook ads, and Instagram ads?
Is there any possible way to fetch the user details in the bot analytics? Do share the steps to fetch all the details.
You can refer this post to manage and track FB campaign → WA redirect: Lead Ads Use Case for meta platform - #2 by Wasim_Laskar
Other data aboutt he user can be tracked from the {{profile}} object within builder once the user initiates any flow
@gautham - Are we getting redirected user data in the bot, as the client is already running the FB campaigns?
Data will not directly flow into the bot in any manner
If a campaign is run and the user clicks on it to redirect to WhatsApp
IF THE BOT JOURNEY HAS BEEN SETUP, THE RESPECTIVE FLOW AND TRACKING IS DONE
You will anyways be handling this case and collecting the user data. The journey is triggered by the event I shared in the previous thread.
we will not automatically start tracking data and this data doesn’t directly flow into the insights module right now.
This would have to be fetched in the bot journey and added to a bot DB