File validator issue

Studio
1

Hello, i have a situation where the file prompt is not returning “Attachment” whenever the validator fail. We have 2 environments, our dev environment is fine and it looks like this

file upload → validator fails → ask user again to reupload → Attachment shows
(sorry i cant attached more than 1 file since I am a new member)

but on our staging environment however, this happens
file upload → validator fails → ask user again to reupload → Attachment missing

attach file not showing
attach file not showing722×1056 126 KB

What could be the possible explanation to this?

2

@jacruz04
If the bot has been published after making changes in the dev environment, this should be working as expected.

Can you share the validator and filetype of the upload.

3

@gautham
this is the validator setup

image
image1426×964 129 KB

for advance option, the size limit is 5MB and the supported file type is jpg & png

4

Couple of sanity checks I can recommend

Is the file being stored in a string?

Step1: After the File Prompt add a Text Node
Step2: inside the text node print —— url: {{variables.yourVariableName}}
Step3: Test out the same and verify if the URL is getting printed or not

Are you getting the URL in the text node?

5

If file is valid, yes. but on this screenshot i notice that when I also try to reupload (go back to FIle Prompt node) the attachment is also missing

image
image662×1078 82.6 KB

Maybe this happens when calling/going to file prompt twice. I think it shouldn’t be but this is the case i guess

6

Unfortunately, publishing from dev environment to staging does not fix the problem.

7

@gautham please help HCIN with the query here

8

@jacruz04 @Bodhayan

Considering the basic sanity checks have been done.

This is a bug, please raise a support ticket and a dedicated POC will be able to provide support on this