Handling multiple images on WhatsApp in a single file node

Channels
1
  1. In WhatsApp, can multiple images be stored in a single file node?
  2. If the user doesn’t share an image within four hours, can we notify them in a way akin to a drop-off notification?
  3. Assume that the user initiates communication and sends one image to the bot, so we can auto-skip the file promt.
2
  1. Don’t think so.
  2. If the user initiates with an image, it will come under data.image.
    Once it comes, store it in a variable.
    If that variable exists with an image route the node link to the next prompt instead of the file.
3

Thanks, Can you answer this one also

  1. If the user doesn’t share an image within four hours, can we notify them in a way akin to a drop-off notification?
4

There is an inbuilt event called delayed message event, which needs to be deployed if not deployed yet.
Ex: User inactivity event where you configure the journey and step name.
Once the image prompt arrives you set the delayed messageEvent for 4 hours and wait for the event to come from event hub.
Create a journey with the same custom event to trigger.
If the variable has image, or user has shared image in 4 hours dont do anything
else send a message in text node

1 Like
5

User Inactivity Event in Event Hub

1 Like
6

Thanks for the update

7

Pleasure. Kindly close this if your query is solved.

1 Like
8

Hey @Abhijeet_Kumar

Thanks for bringing this question up. Had it on the back of my mind as well!!

Small Request: Kindly raise queries with appropriate titles for the respective product teams to pickup queries quicker :slight_smile: