How can we categorize our conversations?

Studio
1

I am building a bot flow and I need to assign a particular category to a conversation if it reaches a particular node. How can I do it?

2

You can do this by creating a separate journey for that particular node and then using execute flow you can trigger that specific journey.

3

Hi Jayesh,

I don’t want to trigger any separate journey. I just want to tag the conversation.

For example, once the user has submitted their name, I want to tag the conversation as “Name Submitted”, and save it in the DB for later analytics. How can I do this?

4

Then use a condition node and after the condition node use a variable node and pass that particular value in that variable node for that particular conversation and save it to the Database using DB node.