Industry standards of bot accuracy on Whatsapp

I have an ITSM use-case that’s deployed on Whatsapp.

My bot accuracy has dipped into the high 80s in the last 2months.

  • What is the industry average for bot accuracy in whatsapp
  • How can I monitor and improve the bot accuracy over time. What should I look into as my first/second/third step

Bot Accuracy can be related to unidentified utterances.
Make sure you train the bot with the upcoming unidentified utterance that makes it fit for training from Production.
Not sure about the industry average though, but some bots have accuracy > 94% for bots where they might not type some utterance as text input.