Unidentified Utterances Categorisation

Insights
1

Is there a way to check the Top unidentified utterances in the Insights module ?

Also is there a possibility of auto-segmentation of these unidentified utterances into the relevant segments for analysis ? Like let’s say there are top 20% of unidentified utternaces and out of these 20% let’s say 12% are Order status queries, 5% are Delivery status queries etc.

2

I don’t think its possible.

3

@Samarth_Mehta Not in the Insights module, but you can check Training Performance page in Studio to check for unidentified utterances. @Sriram_Pingali can help further here.