Can we get unidentified utterance report from cloud platform similar to app?

Insights
1

On app under growth section there is an option to download the BOT unidentified utterances, similarly, can we download the utterance report on cloud?
CC @Kaushik_Natarajan @Kshitiz_Gupta @Mounika_Reddy

2

if there is a script - that will also help

3

If the feature is not available,
use this API

https://cloud.yellow.ai/api/embedding/get-unidentified-csv?bot=botId&start_date=2022-08-01T00:00:00.000Z&end_date=2022-08-30T23:59:59.999Z
4

If the intention here is to view / analyze the utterances which got lower confidence levels, we can see that in Studio → Analysis → Training performance tab

Here we can apply the date range, change the confidence threshold - if we set the Confidence range as 0 to 0.9 (assuming 0.9 is the min confidence we set in tools), every utterance that falls below the min confidence level can be seen.

3 Likes
6

Have got a similar requirement where the customer needs an Unidentified Utternaces Report. SO wanted to check if this API has to be configured at the customer’s end or within the Yellow API Management module ? Also what is the frequency of pulling the report ?