Can we achieve this - language specific versions of the statistics on the main overview page. E.g. I assume the bot accuracy score on the overview page is an overall score for all languages - I would like to be able to see the usage and accuracy numbers for other locales. How can I set up a report that will allow me to see this information?
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@Srinivas You can build this out as a custom report using Data Explorer.
- Since bot accuracy is based on unidentified-utterances, you can filter for that Event in the User engagement events table. And then summarise by count → group by Language to see count for each language.
- The above number needs to be compared with the total user messages which you can get from Message events table by filtering for MessageType = user and then doing summarise by count → group by Language to see the split.
Hi @Sanskrity
Thanks for the info, i have tried the above points but when i group by lang the value is coming as empty.
Language is not being captured here at all, I see.
Hi @Sanskrity
How can we capture this?
Will the system by default captures it or via any system or user properties variable?
@Srinivas This depends on the default languages set up from Studio for the bot. Could you please check that?
@Sanskrity languages are configured
@Srinivas Looks like the languages are not getting pushed correctly. Could you please raise a ticket for this? We’ll look into it.
@Sanskrity
Raised an internal ticket