This is a Hyundai bot,
We have a USER - INITIATED CONVERSATIONS dashboard in the insight, client wants the all USER - INITIATED CONVERSATIONS chat transcript
do we have any way to get all the UIC chat transcript
@Shilpa_Shree We have all chat transcripts under Insights > Metrics > Export data > Chat Transcripts, but not specifically user-initiated.
@sanskriti_jain yes we have all the chat transcripts under insights , I want to only chat transcripts of User-initiated,
Please do let me know if we can get that in any other way
@Shilpa_Shree This is not possible currently. We only have the count of each, not messages for user-initiated vs business-initiated.