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Chat Transcript - Logo and CDN link change to Customer specific name
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2
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480
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June 5, 2023
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Do we have any word limitations in IOS platform app for Live agent to respond back?
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1
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201
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April 5, 2024
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Chat transcript
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1
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213
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March 19, 2024
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Inbox - Can ticket tag flow to client CRM?
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0
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216
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March 14, 2024
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Can we fetch the whole chat of user and bot through api?
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2
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528
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December 12, 2023
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Agents offline Message
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1
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528
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August 24, 2023
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Is this possible?
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2
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513
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August 3, 2023
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Inbox queries with respect to E-mail ticketing, inactivity and dashboard
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1
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415
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August 1, 2023
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Inbox Agent Assist and past Whatsapp Chats
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0
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431
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June 21, 2023
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Custom Fields Inbox
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7
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789
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June 19, 2023
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Inbox Sticky agents
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3
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492
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June 12, 2023
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Inbox Analytics & Integrations
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1
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426
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June 2, 2023
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Is this possible to send the user message to the client system using Yellow.ai API?
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1
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468
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June 1, 2023
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Inbox Ticket Management
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3
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512
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May 26, 2023
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Re-Open previous chat creates new ticket
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1
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438
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May 26, 2023
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If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away?
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0
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392
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May 11, 2023
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In the system variables we have sentiment analysis how we can use it?
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2
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496
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April 18, 2023
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Is it Possible to Extract entire Chat dump of all the conversation between live agents & users
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0
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430
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April 18, 2023
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Acceptable file formats for the inbox attachment functionality
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3
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421
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April 11, 2023
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How long will it take to automatically mark the ticket as closed from queue chat
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3
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467
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April 11, 2023
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Under what category a ticket will fall, if it is raised inside working hours and all the agents are offline
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3
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420
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March 22, 2023
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Do we have any filter option in chat analytics?
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4
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420
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March 21, 2023
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Handling Queue Positioning inside flow
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3
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431
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March 17, 2023
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Inbox analytics report filter
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1
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448
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March 17, 2023
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Data Masking in Inbox
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0
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408
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March 10, 2023
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User details in manually raised ticket
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6
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530
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March 7, 2023
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Custom fields for unified inbox orchestration bots
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1
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465
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February 21, 2023
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In the inbox module, for a specific Whatsapp Chat ticket does the single and double tick represent the read receipt of the message?
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1
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397
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February 21, 2023
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Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?
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0
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400
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February 15, 2023
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Chat transcript not being received on email after setting clients email server in Send Chat Transcript
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2
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455
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February 10, 2023
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