Not receiving any notification mail event after email notification api is success

Please find below the cURL for outbound email notification api with all the necessary parameters.
Even when the API is giving success response, we are not receiving any email notification.

cURL -

curl --location --request POST '' \
--header 'Content-Type: application/json' \
--header 'x-api-key: Hidden' \
--data-raw '{
    "userDetails": {
        "email": ""
    "notification": {
        "type": "email",
        "sender": "",
        "templateId": "email_otp"  

Request support here. :pray:

CC: @Saravanan_R @Agilan_KS @dedymulyadi @Hitesh

1 Like

Hi @Atharva_Agrawal

This seems like a bug or an unexpected behaviour which would require the attention of the respective product team.

Please raise this an internal ticket as mentioned in the guidelines


Avoid sharing api-keys over a public forum, you can always share this as part of an internal ticket instead.