Email ticketing default message is not working

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1

Hi Team we have integrated email ticketing in one of the bot.
The issue is that User is not Receiving any auto generated email content once after raising the ticket.
Attaching the SS

Screenshot 2022-12-22 at 6.02.29 PM
Screenshot 2022-12-22 at 6.02.29 PM2880×1800 339 KB

@Sandeep_Rajaram Any inputs on this?

2

Hey @Likhin_Jain_S_M We are making some changes to this particular functionality. For the time being, you can just call this API to get the acknowledgment emails,

curl --location --request POST 'https://cloud.yellow.ai/api/agents/settings/v2/updateNoCodeEmailTicketingSettings?bot=x1595846061807' \
--header ‘x-api-key: {{x-api-key}}’ \
--header 'Content-Type: application/json' \
--data-raw '{
    "enabled": true,
    "shouldSendAckReply": true,
    "subject": "{{userSubject}}",
    "feedbackMessage": "Received your query. We will look into this and a member of team will be in touch",
    "priority": "MEDIUM"
}'

Just change the feedbackMessage according to the requirement.

Note:
If the bot is of different region than r0, pls use that in the cURL like this;
https://r2.cloud.yellow.ai/api/agents…
https://r5.cloud.yellow.ai/api/agents… etc.,

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