Raise a ticket node defaults to fallback. How can I check the reason for the error?
when I print the ticket I get the following message:
{“stream”:“stdout”,“f_t”:“2023-06-19T06:58:59.493Z”,“functionName”:“testFuncitonTwo”,“level”:“info”,“source”:“yellowmessenger”,“uid”:“178629534211216223082750352388”,“log”:{“data”:“ticket details are”,“tag”:{“__v”:0,“_id”:“648ff9622df36d7b053445d2”,“agentActiveStatus”:null,“agentCsatScore”:null,“agentCurrentHandlingTicketsCount”:0,“assignedByAdmin”:false,“autoDetectLanguage”:false,“autoStartCall”:false,“autoTranslate”:false,“botId”:“x1676013285333”,“collaborators”:,“comments”:,“contact”:{“email”:“”,“name”:“pavan”,“phone”:“9441196188”},“contactId”:null,“createdAt”:“2023-06-19T06:44:50.692Z”,“createdFromProactiveNotification”:false,“isNewTicket”:true,“isSecondaryEncrypt”:true,“issue”:“pavan”,“lastAgentMessageTime”:null,“lastBotMessageTime”:null,“lastMessage”:“e2ca8d9a”,“lastMessageTime”:1687157939281,“lastMessageType”:“USER”,“lastUserMessageTime”:1687157939281,“logs”:,“manualAssignment”:false,“openedTime”:“2023-06-19T06:44:50.689Z”,“preferredAgent”:false,“preferredAgentFallback”:false,“priority”:“MEDIUM”,“reassignmentLog”:,“replyCount”:0,“responded”:false,“salesforceLiveChatDisplayAgentName”:false,“severity”:“MEDIUM”,“sipCall”:false,“source”:“yellowmessenger”,“status”:“OPEN”,“tags”:,“ticketCsatScore”:null,“ticketId”:“100006”,“ticketType”:“livechat”,“timestamp”:“2023-06-19T06:44:50.474Z”,“uid”:“178629534211216223082750352388”,“unreadCount”:4,“updated”:“2023-06-19T06:58:59.408Z”,“updatedAt”:“2023-06-19T06:58:59.409Z”,“userActiveStatus”:“ACTIVE”,“userLanguage”:“en”,“userReplyCount”:0,“voiceCall”:false}},“botId”:“x1676013285333”}
Any help would be appreciated, Thank you.