No Active Generic Live Chat Integration Found

[Hasan_Nabil]

I found an error while raising a ticket with raiseTicket node and this is the error

Can someone explain to me why this error is happening?

[gautham (Gautham Menon)]

couple of sanity checks

• Is the RaiseTicket node raising this to our in-house inbox?
• Have chat tickets previously been raised on this bot environment?

Is this with an integration or our in-house Inbox?

[Hasan_Nabil]

I raised the ticket using raise ticket node

[Hasan_Nabil]

the ticket is raised but in open state even the agent is online

[gautham (Gautham Menon)]

Can you check the concurrency of the agents that are online

Inbox → Team

[Hasan_Nabil]

available