When the ticket is raised, the bot does not send the default message and it behaves unexpectedly.
here are the screenshots
ideally, after the the statement " please explain you issue and send a screenshot" the bot must raise a ticket and respond with default method
Hi @Pavan_Kumar_Bellam , Can you check if the NLP is getting triggered when you type “my issue is”. If you are using Question prompt, can you change it to store comment prompt and test so the NLP will not trigger.
How should I check if the nlp is triggered?
sure, lets connect over google meet?
okay can you please create a link and share it?
To join the video meeting, click this link: https://meet.google.com/gvv-jiqd-byk
Otherwise, to join by phone, dial +1 507-690-2046 and enter this PIN: 140 030 773#
To view more phone numbers, click this link: https://tel.meet/gvv-jiqd-byk?hs=5
Hi @Pavan_Kumar_Bellam , Try to store the response in a DB after the Raise ticket node and check in that DB for logs.
I tried to print it in a function and here is the output.
{“stream”:“stdout”,“f_t”:“2023-06-19T06:58:59.493Z”,“functionName”:“testFuncitonTwo”,“level”:“info”,“source”:“yellowmessenger”,“uid”:“178629534211216223082750352388”,“log”:{“data”:“ticket details are”,“tag”:{“__v”:0,“_id”:“648ff9622df36d7b053445d2”,“agentActiveStatus”:null,“agentCsatScore”:null,“agentCurrentHandlingTicketsCount”:0,“assignedByAdmin”:false,“autoDetectLanguage”:false,“autoStartCall”:false,“autoTranslate”:false,“botId”:“x1676013285333”,“collaborators”:,“comments”:,“contact”:{“email”:“”,“name”:“pavan”,“phone”:“9441196188”},“contactId”:null,“createdAt”:“2023-06-19T06:44:50.692Z”,“createdFromProactiveNotification”:false,“isNewTicket”:true,“isSecondaryEncrypt”:true,“issue”:“pavan”,“lastAgentMessageTime”:null,“lastBotMessageTime”:null,“lastMessage”:“e2ca8d9a”,“lastMessageTime”:1687157939281,“lastMessageType”:“USER”,“lastUserMessageTime”:1687157939281,“logs”:,“manualAssignment”:false,“openedTime”:“2023-06-19T06:44:50.689Z”,“preferredAgent”:false,“preferredAgentFallback”:false,“priority”:“MEDIUM”,“reassignmentLog”:,“replyCount”:0,“responded”:false,“salesforceLiveChatDisplayAgentName”:false,“severity”:“MEDIUM”,“sipCall”:false,“source”:“yellowmessenger”,“status”:“OPEN”,“tags”:,“ticketCsatScore”:null,“ticketId”:“100006”,“ticketType”:“livechat”,“timestamp”:“2023-06-19T06:44:50.474Z”,“uid”:“178629534211216223082750352388”,“unreadCount”:4,“updated”:“2023-06-19T06:58:59.408Z”,“updatedAt”:“2023-06-19T06:58:59.409Z”,“userActiveStatus”:“ACTIVE”,“userLanguage”:“en”,“userReplyCount”:0,“voiceCall”:false}},“botId”:“x1676013285333”}
