The message after ticket assignment option is not working

[Pavan_Kumar_Bellam]

When the ticket is raised, the bot does not send the default message and it behaves unexpectedly.
here are the screenshots

[Pavan_Kumar_Bellam]

ideally, after the the statement " please explain you issue and send a screenshot" the bot must raise a ticket and respond with default method

[Mridul_Mishra]

Hi @Pavan_Kumar_Bellam , Can you check if the NLP is getting triggered when you type “my issue is”. If you are using Question prompt, can you change it to store comment prompt and test so the NLP will not trigger.

[Pavan_Kumar_Bellam]

How should I check if the nlp is triggered?

[Mridul_Mishra]

Hi @Pavan_Kumar_Bellam Can we connect for this? So I can understand better about this.

[Pavan_Kumar_Bellam]

sure, lets connect over google meet?

[Mridul_Mishra]

okay can you please create a link and share it?

[Pavan_Kumar_Bellam]

To join the video meeting, click this link: https://meet.google.com/gvv-jiqd-byk
Otherwise, to join by phone, dial +1 507-690-2046 and enter this PIN: 140 030 773#
To view more phone numbers, click this link: https://tel.meet/gvv-jiqd-byk?hs=5

[Pavan_Kumar_Bellam]

Hi Mridul, When I try to raise a ticket in the flow, it is failing. Where can I see the error logs?

[Mridul_Mishra]

Hi @Pavan_Kumar_Bellam , Try to store the response in a DB after the Raise ticket node and check in that DB for logs.