Receive alert on whatsapp when somebody engages with my chatbot

i need to do 2 things

  1. the moment a user starts talking to the bot, how can i receive a notification on my whatsapp that “somebody is engaging with my bot” and
  2. when somebody wants to talk to a Customer agent at that moment also i should receive a message about the same

Hi Govind,
You can use Events (bot-opened, ticket-assigned-UI) Events | to identify these actions and send notifications.

@Bhargavi_Chinnappa @Kanchepalli_Harsha_V Can you clarify if this info holds for WA bots?

Thanks @Architha_J. Yes @Govind_ganeriwal you can make use of events to trigger notifications.