Templates getting disabled

Engage
,
1

We have created some WhatsApp templates for our client and recently we received an email saying that the template was disabled with a description as “Your WhatsApp message template has been paused for 6 hours until Aug 5 at 5:08 PM UTC because it continued to have issues.”

What could be the reason and how to resolve this issue?

2

You can check the content of the template, any formatting issues, or potential violations of WhatsApp’s guidelines for message templates.

CC: @dietcoke @Kanchepalli_Harsha_V

3

This is because of the new WhatsApp policy. A template will be passed if too many users have reported the template.

Check different template status here.