Templates getting disabled

We have created some WhatsApp templates for our client and recently we received an email saying that the template was disabled with a description as “Your WhatsApp message template has been paused for 6 hours until Aug 5 at 5:08 PM UTC because it continued to have issues.”

What could be the reason and how to resolve this issue?

You can check the content of the template, any formatting issues, or potential violations of WhatsApp’s guidelines for message templates.

CC: @dietcoke @Kanchepalli_Harsha_V

This is because of the new WhatsApp policy. A template will be passed if too many users have reported the template.

Check different template status here.

1 Like