Please write to support@yellow.ai and share the above details along with your botID a dedicated support person to handle such bugs as there is very limited debugging we can provide at a community level.
As part of sanity checks, I do want to ask
What channel have you deployed on
Can you share a screeshot of the flow / welcome message where you’re greeting followed by quick reply
The message you’re observing for “sorry…” is the fallback message — which gets triggered when the bot doesn’t understand the user’s input. Are any Quick Reply nodes expected to be shown there. if so, I’ll suggest you share a screenshot for that as well
