Hey,
Can anyone tell me if the report is downloaded at Global time, but at platform time is
set in IST format then will be there the variance between the time assigned ticket to agents of the report
example:
Ticket assigned on Aug 1, 12:18 AM,
according to the Feedback ticket report ticket ID has captured on 31/07/2023.
Client SIDE:
“Subjected Ticket landed to BOT on Aug 1, 12:18 AM and connected to Agent on Aug 1, 12:18 AM, but according to the Feedback ticket report ticket ID has captured on 31/07/2023. Ticket ID not captured on the 01/08/2023 Feedback ticket report.”