Hi Platform team, is it doable if we will connect 2 whatsapp account on 1 single bot for the both inbound below: 1 WhatsApp Account: handle use case inbound A (Customer Support) 1 WhatsApp Account: handle use case inbound B (Order placement) or We need build separate bot for each use cases? Ple…

@Andika_Januarianto WhatsApp accounts and WhatsApp numbers are two separate entities. the hierarchy is this: Facebook Business Manager (FBM) → can have multiple WhatsApp Business Accounts (WABAs) → each WABA can have multiple numbers. At our backend level, we will support only 1 WABA per bot. S…

Two WhatsApp Account in 1 bot

Channels

Topic		Replies	Views
Can we connect two phone numbers associated with different business manager accounts to a single bot? Channels whatsapp	1	438	December 22, 2022
How to identify which whatsapp number is being messaged if we have multiple numbers connected to the same bot Channels whatsapp	0	431	March 14, 2023
Can we enable bot/live agent flow to a secondary whatsapp number? Inbox	1	321	December 2, 2022
Can we create multiple bot in a single subscription? and in each bot can we link WhatsApp (WABA) account? Channels whatsapp	6	518	January 18, 2023
How many whatsapp numbers can be connected in 1 bot on cloud.yellow Channels whatsapp	5	578	November 23, 2022

Two WhatsApp Account in 1 bot

Related topics